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The Home Depot

  1. Florida
  2. Pembroke Pines Hardware Store

Reviews, get directions and contact details for The Home Depot

About

To contact Customer Service please call (866)466-3337, then press option 7.

Story

The Home Depot #6852 isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Pembroke Pines, residents. Let us help with your project today!

Address: 11001 Pines Blvd, Pembroke Pines, FL 33026, USA
Phone: (954) 437-2902
State: Florida
Zip Code: 33026


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Reviews
Had purchased an item for a family member for Father's Day and either left it behind in a cart, or wasn't given it somehow. The front end manager, Hector I believe, was very helpful. He promised they would look at the security tapes and call me back, but they didn't have enough managers to check the tapes while I was there, which was a bit disappointing.
8 years ago (12-06-2017)
Worst customer service I've seen in a long time. It's raining- they have no one to help with building materials located outside. Talked to someone at customer service desk said - "if we send them outside they will melt. " The Gardening department is under water and the employees in this section are hiding in the dark. I ask for rocks the guy didn't even look up the inventory. Said "come back when it's not raining we don't have any right now and I can't check bc it's raining ". I went to customer service - there were 184 bags of rocks in inventory. They spent 10 minutes calling and paging associate in gardening dept. I drove around outside - found the bags - went back inside - still no help - took my umbrella and started loading my rocks. While I'm loading I notice the garden department associate on break smoking a cigarette 10 feet away from the rocks I had asked him about. The level of customer service at this Home Depot is 0. Go anywhere else but here. Managers at both "pro" desk listening with blank faces. No help. Just a bunch of employees laughing and talking having a great time. Btw I put one star bc I can't write review with no stars.
8 years ago (18-07-2017)
The sales associate (David) was very helpful. He explained the different products that could solve our situation.
8 years ago (01-07-2017)
I had a bad experience with customer service not handling my request properly. After reaching Home Depot for feedback, the manager of the store reached me to apologize for the inconvenient and propose an easy way out (still working in progress). Thank you.
8 years ago (06-07-2017)
I always go to home depot and i have never asked for help because I knew where to find what I was looking for. Today I needed some help with lights and fans I asked a worker that was around and he said to order it online. Then asked someone else if he can turn on one of the demo fans and he said he couldn't do it. I was still waiting for someone to help... So I called the store and requested help.... I was on hold about 10 minutes!!! Nobody helped me!!! I dont know who hires the workers here but they have no customer service skills at all!!! I would never go back to this home depot!! If I were able to give 0 stars I would!!!
8 years ago (11-04-2017)
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