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Sussex Honda

  1. New Jersey
  2. Newton Car Dealer

Reviews, get directions and contact details for Sussex Honda

About

Conveniently located on Route 206 in Newton, New Jersey!

Story

Sussex Honda in Newton, NJ treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Address: 57 Hampton House Rd, Newton, NJ 07860, USA
Phone: (973) 579-3500
State: New Jersey
Zip Code: 07860


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Reviews
Good service. Clean place. Love the loaner car while mine is getting worked on. Very convenient. Gave 4 stars bc, they supposedly vacuum & clean your vehicle after service and my car never looks vacuumed. Maybe the dash is wiped but I would expect a better job from the description
8 years ago (25-07-2017)
I got 2 cars from here. The only problem i have is they do not have loaner cars as you get your car worked on. There is quite a bit to do around Newton but without a car it is a lot of walking. Typical dealership but modern. If your car is serviced they offer tea, coffee, and bagged chips. A way to charge any device close to the tv.i had my recalled airbags replaced and in and out in 2 hours.
8 years ago (08-08-2017)
I recently had a horrible experience at Sussex Honda and felt I should post the details of it here. This dealership treated me with no respect, was condescending, and clearly does not care about the product they sell. I called Sussex Honda after reviewing their inventory and found they had the exact car I am currently in the market to purchase, a 2017 Civic EX-T Coupe in silver. My family has purchased several cars from this dealership over the years and have always had a fair to good experience. I spoke with Judy who, who was helpful, and we discussed some initial numbers. I informed that I would be in either this past Friday or yesterday to see the car and make a deal. I went to the dealership with my father yesterday ready to purchase the vehicle. Upon arrival I asked to speak with Judy who came down and greeted me and I was referred to Dan who would be my salesperson. I was informed that the car was in another lot and they were going to retrieve it. After waiting for around a half hour they returned with the vehicle for a test drive. The vehicle was in poor condition for a new vehicle. It had clearly been sitting for a while and was covered in dirt and cobwebs. It was explained to me that the car needed to be jumped as it had been sitting for a while in their lot and therefore, all of the service lights were on in the car, but that they would go away once the battery was again charged and the car was turned off and on again. We went for a test drive in the vehicle in this condition which instantly made me feel I would be negotiating a deal for a used vehicle with 10 miles on it, not a new one. During the test drive there was some strange feeling on the road and it was explained that perhaps due to flat spots on the tires as it had been sitting. They stated that after 20 miles or so of driving those flat spots should even themselves out. My father and I were a little stunned by this answer. To give a customer who is looking to by a new car a test drive in a vehicle in the condition this was in was an experience unlike any we've ever had before. Again, it felt as though we were looking at a used car and I was instantly skeptical about the condition of the vehicle. We went back to the dealership and discussed numbers. In regards to the tires, the dealership did offer to swap the tires and rims with a new vehicle, but made a point to say that they stand by their policy that flat spots will even themselves out - which felt more like a jab at us than anything. I asked how long the car has been on the lot and was informed that it had been there for 222 days. The car had clearly been sitting in the same spot with no one so much as looking at it for at least 220 days straight. We became frustrated during the negotiation and were, admittedly, too aggressive with our salesman. I expressed that the vehicle was in poor condition and that the dealership clearly did not care about their inventory so I requested the absolute bottom line on what they would do in terms of price - at that point during my time at Sussex Honda I had had enough. They came back with a slightly lower number and stated that they can do it at this number "or we're out." At that point we left the dealership with a very bad taste in our mouths. The bottom line is I went to this dealership excited to get a new car and ready to make a purchase that day. The car was in horrible condition. I felt like I was being hard balled into buying a used car. Who wants to spend over 20k for a car and not be excited about the product they are buying? Take care of your inventory and don't treat customers like idiots. I'm appalled.
7 years ago (03-09-2017)
If I could give this dealership 0 stars, or maybe even negative stars, I would. After being greeted and explaining my initial requirements my salesman jumped into a personal story about his daughter and kept going for several minutes. He couldn't be stopped to answer my questions about cars or hear anything that I had to say. Once finishing with his personal tangent this salesman finally decided to show me a car that he felt fit my requirements. He even had a quick quip about how much the government lies about car information, such as gas mileage. Luckily for me he let me sit into the car before attacking and continuously belittling me. When I asked about the ground clearance he began to tell me "what [I] should be caring about and what should be important to [me]." Followed up by an exciting lesson in AWD and the differences between Honda and Subaru (no worries he worked at Subaru for 12 years, ergo he's all knowing in the extensive history). Before he jumped into his explanation of how AWD works he demanded I explain my knowledge of AWD so he could tell me I was wrong and he was right, as opposed to simply offering his anecdote from the start. Of course his history lesson couldn't be interrupted as I tried to steer to conversation back to friendly waters. The final straw happened to be when I asked about the potential for a maintenance package from the dealership. I was simply attempting to understand the fine print since I drive a lot (read: 35k mile a year just for work, not including pleasure). My thought process was ensuring the deal didn't come with limits like 'not more than every 3 months' or another similar limit. On top of excessive driving I also do cross country driving, which means I wanted to check if we could get the oil changed a little bit earlier than required if I was planning to embark on a 3k mile road trip and the oil change would be expiring before I returned from the trip. However, instead of explaining the legal information or providing a contract with the details if he couldn't recall them from memory (which would be completely understandable) he began to loudly mock and belittle me. He constantly repeated "when I said free oil changes for life I meant it." I continued to try and obtain the information I was seeking, but he continued to get frustrated and repeat how I'd know when the car needed maintenance. Despite explaining I was able to use the mileage to calculate future oil changes but wanted information on the offer from the dealership for the reasons mentioned above he continued get louder and more animated to reiterate the technology of the car. At one point his behavior was oddly similar to that of a temper tantrum of a toddler. He even put his hands in my face in attempts to demonstrate the wrench symbol that comes up when maintenance is required. When i explained to him that I understood but was interested in the parameters of the deal he went as far as to turn on the car to show me the wrench symbol for maintenance. Finally when I told him this experience had been strange and wondered if there was manager I could speak with he told me "lucky for you I am the manager and you got to speak with me." It was clear there was no possible way for him to treat me with respect at this point so I excused myself from the interaction. While walking away I could hear him talking to himself, complaining that I didn't understand what a wrench was. It's safe to say I'll never step foot in that dealership again, but unfortunately I'm not sure if I'll even be buying my next car from Honda all together. Unfortunately he never shook my hand or introduced himself so I have no other way to identify him than as an allegedly experienced car salesman who claimed to be the manager. However, according to the dealerships website, which helpfully has pictures of the staff, my interaction was with Brian Buck. Mr. Buck is identified on the website as a sales consultant and not a manager at all. Despite the opportunity for a great tag line to his sales pitch, the buck clearly does not stop there.
7 years ago (02-09-2017)
This place had always treated me well. Bought my car here 7 years ago and have always gone to them for service. They are very informative on any issues and required maintenance.
7 years ago (23-08-2017)
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