T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 6570 N Illinois St, Fairview Heights, IL 62208, USA

Phone: (618) 622-0267

Website

State: Illinois

Zip Code: 62208

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

I personally have no major issues with T-Mobile and I’ve been a loyal customer for years. This particular location me and my wife had some issues with. The employees really need to do their research and be well informed, especially if someone is making the decision to make them their carrier provider

 8 years ago (24-11-2017)

I've been with T-Mobile 16months. I lost my phone and bought another phone in Feb 2017. It's beginning to freeze up and  sometimes I  get dark screen and don't know who is calling. So I go to store in Fairview Heights, (right in front of mall). I tell female Manager  who says she is the ONLY Manager at that store), so EVERYBODY should know her name because I DON'T. She tries to sell me a phone but I don't buy phones on a yearly basis.  I had my Sprint phone for 4 years with NO issues. Anyway, she give examples as to why ANY TMobile phone is not going to work the same after 1year and they are designed for customers to buy a phone every year or so. Remind you, I just got new phone 9months ago in Feb 2017. She compares a T-Mobile phone to a car and computer, basically saying  if you DON'T take care of them ... they need to be replaced in a year. I take of my car and phone.  Anywhoooo! She pulls out her $800 phone and says more than likely she would have to replace it after 1 year. I say "NOT calling you STUPID! BUT if you bought $800 phone that has to be replaced within 1year and you a salesperson for T-Mobile then You Do the Math cause that is STUPUD!
She says 'you called me stupid and I can't help you so have a Good Day. She's Weak! Baby GIRL!  I didn't call you STUPID you just NEED lil bit more training on EXAMPLES and Dealing with Public. T-Mobile mailed me free phone and I still didn't get Upgrade.

 8 years ago (10-12-2017)

Nothing to complain. Nice staff, always a help. They are well trained. No bad experience yet at all.

 8 years ago (09-07-2017)

OUTSTANDING Customer service here at this T-Mobile store in Fairview Heights. Do not waste your time and going to the O'Fallon store down the street. The people at that store are rude and very unhelpful. I worked with James at the T-Mobile store in Fairview Heights and he delivered phenomenal service. James was very knowledgeable about the current products and promotions, and he greeted and approached us as soon as we walked through the door. It is hard to find great customer service these days, but the customer service at this store was great. You can tell the employees enjoy working there. If you are currently a T-Mobile customer or looking to switch to T-Mobile, defiantly go to the store in Fairview Heights you will not be disappointed. If James is there make sure you work with him, he is Great! :)

 9 years ago (01-07-2016)

Walking in you dont have that pressured sales mentally from the sales representatives. They actually listen to what you want out of a new device. I know they have kickers sometimes for selling one device over another, but if the device that the company wants to the reps to push is not what you want they will not force it on you. Also the managers Christi and her replacement Brandon M. were extremely nice to the customers and it seemed that the employees enjoyed to all work together. Last time i saw managers like that was when Clint and then Matt were running the store. 

 10 years ago (24-12-2015)

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