Tires Plus

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Address: 15817 Metcalf Ave, Overland Park, KS 66223, USA

Phone: (913) 951-0942

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State: Kansas

Zip Code: 66223

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Reviews

They will be happy to take your kids money for new tires. But when my daughter went back to get her tires rotated, 3 times they did not honor her appointment time and said they were too busy to squeeze in a rotation. Manager was not responsive to requests for a call back. Pathetic.

 8 years ago (26-09-2017)

The tires plus team at 15817 Metcalf have been amazing service providers.  I have ran a preschool next door for three years now, and they always take fantastic care of our fleet, and go above and beyond to help when we need it.  Thank you for all you do!

 8 years ago (27-06-2017)

They always treat me with respect and they are always friendly. I usually only go for oil changes and tires!

 7 years ago (05-12-2017)

Great service! Had no problem replacing recalled tires.

 8 years ago (08-09-2017)

THREE STRIKES AND TIRES PLUS IS OUT!!! 
I have been getting my vehicles serviced at this location for 3 years. I initially purchased tires for both my vehicles and was given the up sale pitch to purchase the lifetime alignment and balance service. This is the only reason I continued to take my vehicles here. If I had known that this location was so incompetent I would have run in the opposite direction. 
STRIKE ONE
The first time I went back to have my tires rotated and balanced I discovered a hub cap had gone missing a couple of days later. I was told Tires Plus isn't liable.
STRIKE TWO. 
This one aggravates me the most because it involves the safety of my family. I had a tire rotation and balance done the day before leaving on a family vacation. 2 hours into the trip, going 75mph west bound on I70, I noticed a sound coming from the front drivers side. The sound persisted and got louder and louder. As the sound grew louder I knew immediately what the wobbling sound was. I pulled over to discover the lugs were FINGER TIGHT!!! loose enough for me to remove them with my bare hands.
STRIKE THREE
I recently took my truck in for an oil change. I dropped it off at 4:00pm and returned at 7:00pm to pick it up only to find it was still on the lift, and two employees standing underneath it scratching their heads with a disconcerting look on their faces.  I waited for 30 minutes until someone finally came out to talk to me. They said, "who ever installed the last oil filter put it on too tight". I reminded him that they installed the last one. Because they were unable to remove the oil filter they put me back on the road without replacing it. The next morning I left my house for work to find a small puddle of oil in my drive way. It made me wonder, what condition did they leave the existing oil filter in?? I replace the oil filter myself that night so my truck would stop leaking oil!! when I removed the oil filter (with no problem) I found a mangled filter that had been punctured and crushed. Why would they put me back on the road with a leaking oil filter?! Its Unbelievable!! REFER TO IMAGES ATTACHED

I don't blame the employees for this. These types of mistakes come from the top down. Based on my experience, they appear to have no quality assurance protocol to make sure the job gets done correctly. I urge anyone looking to get their cars serviced at this location to look elsewhere!!!

      
      
      
 8 years ago (11-02-2017)

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