Toyota of New Bern

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Address: 5010 US-70, New Bern, NC 28560, USA

Phone: (252) 637-7200

Website

State: North Carolina

City: New Bern

Zip Code: 28560

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

I've been shopping around for cars and this dealer has been the worst thus far in terms of respect, experience, and overall customer satisfaction.  I think these salesmen are too used to the local Military community who typically pull the trigger on a car too fast.  Throughout the experience they constantly say "we don't need your business because we can sell it for full sticker." They constantly used this tactic to not negotiate. I've read some of the bad reviews and I agree with those who have discussed the issue with Toyota's valuation of trade in vehicles.  They offered about, and would not budge on a valuation that was significantly under.  I feel bad for those who got ripped off.  Please do your research before you go to the dealer, or get someone who has experience buying cars and is smart to go with you.    Also, the salesmen are not very friendly, at least the ones I spoke with. The sales manager is kind of an a$$ honestly, which is fine if you work in other professions...I guess. Last note. The commercials the dealership pushes on the local channels around the area are far-from being an accurate representation of what you would expect to experience here. The dealership looks nice but I think the people working here have a scam-oriented and disrespectful business approach... I felt like I was around upset Trump voters.

 7 years ago (23-04-2018)

Overall purchase of my vehicle was quick and easy. Had no problem scheduling service and getting a rental.  I had an issue with my alignment that was identified prior to the purchase and was not fixed at the time of pick up. I had to return it to schedule service and still see no significant change nor was I briefed about the service that was done

 7 years ago (27-03-2018)

Jordan Kelly and the Toyota of New Bern team took excellent care of me. Can't speak highly enough of Jordan and the effort he put into making sure I received exactly what I was looking for. Jordan listened intently to all that requested in regards to the specific new pearl white & black v6 xse Camry with red interior, all all the tech that I wanted.

 7 years ago (14-04-2018)

We bought a used Lexus from Toyota of New Bern and found the staff to be personable, easy going, and engaged with our requirements for what we wanted in a car.  They answered all of our questions and made sure we completely understood how to operate everything in the car before we left.  I would not hesitate to recommend Toyota of New Bern under the ownership of Paul McDonald to anyone looking for a new or used car.

 7 years ago (06-03-2018)

General Manager Paul McDonald and staff did an excellent job. Made us feel like family. 
We will recommend all of our family and friends to Toyota of New Bern. 
This is our 2nd Toyota we have bought from them in the last year and these guys are the best of the best.

 7 years ago (26-03-2018)

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Toyota of New Bern

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