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University Tire and Auto Centers - West Main

  1. Starr Hill
  2. University Car Repair

Reviews, get directions and contact details for University Tire and Auto Centers - West Main

About

Since 1995, University Tire & Auto Center has serviced the automotive repair, tire and wheel needs of customers in Charlottesville and Ruckersville, VA.

Story

Over the past 20 years we have expanded into SIX locations in Charlottesville, Orange, and Ruckersville. At every University Tire & Auto Center location, we offer a full line of competitively priced tires from the industry’s leading brands, like MICHELIN®, BFGoodrich®, and Uniroyal®. Our ASE-certified technicians are trained to accurately diagnose and repair automotive issues while providing you with honest customer service. University Tire and Auto Center Inc. is locally owned and has been a family operated business for 20 years.

Address: 616 W Main St, Charlottesville, VA 22903, USA
Phone: (434) 244-3700
moc.otuadnaeritytisrevinu@ofni
State: Virginia
Zip Code: 22903


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Reviews
Five star work. These guys go the extra mile to make sure the customer is happy. They talk to you to try to make sure that they understand exactly what it is you want, and they deliver! Their head honcho Adam is a real car guy and I trust him with my daily driver as well as my custom performance toys. Give them a chance, you won't regret it.
8 years ago (17-04-2017)
My wife and I were coming to Charlottesville to see about purchasing a used car and wanted to see about it getting looked over by a mechanic before committing to it. So we called this garage a day in advance to see if they'd be able to do it. We were told that would be no problem, they'd be happy to do it for us. When we arrived the next day (within the 30 minute window we specified when we called), we were told by the cashier that they would not be able to see us and she didn't seem to believe that we had actually been told that they could do it. She was surprisingly rude throughout this whole exchange. I recognize that garages can end up being busier than expected and may legitimately not have time to get to all of their commitments in a day. Ordinarily, it wouldn't even prompt a negative review from me. However, that doesn't seem to be the case here since they weren't actually too busy to serve me. After protesting for a bit, she went and checked with somebody in the shop and then came and told us that would get us in shortly. We were done in about half an hour. I was charged about 2 1/2 times as much for this inspection as I have been any other time I've asked a garage to looking over a used car like this.
8 years ago (08-05-2017)
Convenient location and hours ( open 7a-7p) With option of leaving your car over night. Drop your car for whatever and they are sure to take good care of it, with a phone update or call informing you of needed services or service completion. No complaints here.
8 years ago (27-04-2017)
This place is completely awful. I called and scheduled an appointment and when I show up they tell me that they cannot inspect my car and give me no other option. I can see why they have such bad reviews online I would highly recommend not going to the shop.
8 years ago (12-04-2017)
To get a 5 star review would require 5 star service. I raised my 16 year old to work hard and be a responsible teenager. So when her car broke down, she paid half the towing to your establishment. Mind you, this was for the exact same issue it was seen and "fixed" by you two months prior. You gave us the song and dance that this was a different problem when we both know its not. I can't get that 300 back. You then fix her car again and send her on her way. Only to have a car that reeked so bad of gasoline I could smell it a block away. MY daughter being the smart and proactive young lady, called around on Sunday because you were closed to repair shops to get an opinion and was told not to drive it that it could be multiple things but if it was leaking it could be dangerous. So she didn't drive and after she argued with you all did you finally agree to tow it from our house to your place. Again, all my daughters work at showing her responsibility. I am appalled that a: you showed her a puddle of gas in the bed of the car where the fuel pump is, it didn't occur to you to clean it up as best you can in lieu of letting it slosh around her car, b: the older gentleman with gray hair who thought laughing at my daughter and the situation was an appropriate response should be fired. The way I see it, you are running an establishment that has lazy mechanics that like to take advantage of peoples time and money AND have zero respect for their customers. We won't back unless this fuel pump goes south in the next few months and you claim something else is wrong, at that point we made need to rethink how we approach this situation with you because you will not got away with a still faulty car and $1200 I have already given in less then 3 months. That gentleman who laughed at my daughter for handling the car like a mature young lady, should really give my daughter an apology. I will be sure to review your company on all sites and encourage people to go elsewhere. I hope a lesson is learned from all this.
8 years ago (10-01-2017)
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