Valley Lexus

Reviews, get directions and contact details for Valley Lexus

Address: 4701 McHenry Ave, Modesto, CA 95356, USA

Phone: (209) 248-4611

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State: California

Zip Code: 95356

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Reviews

New to the Lexus brand. I love my GS350 but service experience has not been good. Called to set up 1st service and it rang and rang no answer. Call back and answered then sent to VM. Then later that evening (Friday) after 6PM I get a call and I am told that the soonest available is 3 weeks out. This service is free, but I would pay if It would improve the service. It wasn't like this with BMW...

 8 years ago (23-06-2017)

Our 2001 Lexus ran out of oil because we had it serviced at a certain oil change place on the I-5 and we had it towed to them.  The help they gave us and are still giving us 6 weeks later is phenomenal.  Their attitude and  commitment to Lexus owners is unparalleled.

 8 years ago (07-07-2017)

As expected from Lexus total professionalism no less. I drove my 04 ES330 from Georgia to Cali so I had the 120000 service done. I made an 8 am appt they gave me a beautiful loaner to drive back to Stockton where I live and by the end of the day I had my baby back. Call me crazy but I love my 04 ES330 and my 1st visit to Valley Lexus was a Success! 

 8 years ago (21-06-2017)

I used to get excellent service when Kelly was my service advisor but now that he's gone the service dept down there is a pain to try to deal with. I had to wait over 3 weeks for warranty repairs, I get a call the day before my scheduled appointment by Rodrigo asking if I could wait 1 more week for my service and I said no that it was unacceptable for me to have to wait any longer than I already have because the guy who does rim repairs didn't want to come in on Friday the 8/11, when I go in for service finally I find out they don't have a loaner car for me like I was told when I made the service appointment I had to walk to enterprise rent a car across the street if I wanted to have a vehicle to drive since the dealer was going to have mine since 9am in the morning to who knows what time. Today 8/15 I call for roadside service to have my car towed in for a flat tire Rodrigo down at the dealership didn't know how to handle the situation and told me the parts dept would call me to schedule the roadside service. Then 10 mins later Rodrigo calls back and says "oh sorry our call got disconnected"  I told him no we hung up after ending the conversation with you telling me that the parts department was going to call me to schedule the roadside service he then tells me that his manager said that they will not send a tow truck out for a flat tire they will send somebody out to put the spare on and I would have to drive the car into the dealership when I have already used roadside service to have my car towed into the same exact dealership with the same exact reason a flat tire. Rodrigo then proceeds to tell me that he will have his manager call me and I'm still waiting and it's been over 20 mins. I paid for a platinum warranty to get what I feel is at best brass service. It's pretty disappointing.

 8 years ago (15-08-2017)

Awsome experience! I cannot express fully in words on how great these guys are. First of all, I live 2 hours away from Valley Lexus and at the last minute my girlfriend found a car online(Valley Lexus). I emailed our inquiry to Justin Merando around 9 PM the night before and was emailed right away the following day(8/2/2017). I had ask if they could possibly stay open after hours to assist us in the email and when I called Justin the same day he had no hesitation on accompanying us. My girlfriend and I got off work and 5 PM and we didn't reach Valley Lexus until 7:20 PM(7 PM was closing time). When we arrive we were nicely greeted by Justin as it seem everyone else had already left home. Justin had already taken the necessary steps to get the car detailed and ready for us to test drive. The process went smoothly as he had already worked ahead of time to get everything pre-approved. We were then greeted by Terrance Cooper, the finance manager who got us approved for our loan through the credit union we wanted. He was very professional and assured us we could definitely choose the bank of our choice. Terrance not only assisted us on our loan, but also gave us helpful financial information we could definitely use for future reference. Overall these two guys made our experience at Valley Lexus beyond welcoming. They stayed several hours after closing time, and we did not for one second felt as they were in a rush to get us out of there. They took their time making sure we understood all transactions and paper work. These guys not only made us feel like customers, we definitely felt like family. Justin was more than kind enough to brew us two fresh cups of coffee on our way back home and Terrance was more than open enough to offer his assistance with any financial questions. We are extremely happy with our purchase, but more importantly we were blown away by the staff who represents Valley Lexus of Modesto, CA.

 8 years ago (04-08-2017)

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