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Value City Furniture

  1. Illinois
  2. Illinois City Furniture Store

Reviews, get directions and contact details for Value City Furniture

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WHO WE ARE
Value City Furniture is a furniture store that has been helping families furnish their homes for over 70 years. Find stylish furniture for your living room, dining room, and bedroom (including mattresses and youth furniture). VCF also offers the largest selection of reclining and power-reclining furniture around!

DESIGNER LOOKS COLLECTION
Our newest furniture collection, Designer Looks is full of the latest furniture styles at prices that are a lower than anywhere else. We listened to our customers about what their favorite styles are, and created an entire collection centered around making those sought-after looks affordable.

Address: 15770 South La Grange Road, Orland Park, IL 60462, USA
Phone: (708) 226-8121
State: Illinois
Zip Code: 60462


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Reviews
the worst customer service ever don't ever trust these people they lie lie lie. they sold me a 3 piece fabric and leather sectional with a over size recliner and a nice 5 year warranty. I spent over $1800.00 dollars plus $300.00 for delivery. was promised that no matter what happens to the furniture I would get it fixed nothing but a lie. they will only offer a replacement but when they discontinue your set you are screwed. they wont give you money back or fix it the techs are incompetent. The store doesn't care either you have to come to the store and get a different recliner even though it doesn't match. then after looking around not finding anything the salesman says the warranty company pure promise will cut you a check less the year I had it and take the chair back not true neither will work to make me a happy customer. I bought furniture at Ashley not to long ago was the best experience. I will never go back to value city they are rude and don't care about customers same with pure promise warranty the name alone is a lie. and their delivery drivers are ignorant pricks to pay $300.00 for delivery you expect to have it brought in to your house not dumped in your garage. good bye you lost a customer of 18 years. I wish I could give you negative 5 stars.
7 years ago (27-07-2017)
Bought a dining room set and a tv stand, saved nothing, the Manager Christine is a total Bi**ch. I would do business elsewhere. Very nasty person.
7 years ago (24-09-2017)
I never write reviews. However, the most recent unsatisfactory service, from this location, deserves one! I've shopped at VCF since I first went away to college, back in 2006. I've never had any issues, until my son's bed broke in half; just recently. The first time the delivery driver came to fix the bed, he broke the parts before getting them into the house. The second time, the wrong part was delivered. The third time, parts were missing! Every single time I've requested to speak to a manager and the rep refuses to transfer me. I even let her know EXACTLY what was needed, and still the wrong parts were sent. It's been a month and I'm still waiting for my son's bed to be fixed!
8 years ago (21-03-2017)
They called me threatened to pick up my furniture when I was telling them my car got broke in. I was waiting on a card,and then never came to get it.. Just kept leaving messages.. After 1 wk,the damn couch fell in.. Now,they haven't bothered..I'm waiting for this to go on my credit.. Cause,im going to contact better business bureau.. Soon..
8 years ago (11-12-2016)
The salesman was extremely helpful but the delivery guys were rude, in a hurry and left us a mess. They delivered a MottoSleep Bed, basically threw it together and insisted on a quick signature so they could leave. There were things not hooked up or working and the one delivery guy kept saying that he didn't know why things weren't working and to schedule a service call - This is a Brand New Bed!!! The legs were not put on properly, things were either not plugged in or plugged in incorrectly, and the brackets to hold it together were never attached. Needless to say, it is now 6 hours later and my husband and I are trying to correct everything that these delivery guys should have taken care of so we can go to bed. I would highly recommend not have anything delivered and put together - it will be a disaster!
8 years ago (01-09-2016)
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