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west elm

  1. West Bellevue
  2. Bellevue Store

Reviews, get directions and contact details for west elm

west elm
Address: 1 Bellevue Way NE, Bellevue, WA 98004, USA
Phone: (425) 462-0154
State: Washington
City: Bellevue
Zip Code: 98004


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Every interaction with the online customer service and the store has been like pulling teeth. We were not told that close to $700 in store credit would be mailed to us after a return. We were told it would go back onto the original credit card and obviously was not. I'm sorry to put an online review onto a store but I have been talked down to every time I have called. I was told a side table would be delivered 7-10 business days after the purchase. When I questioned why we had not gotten it I was told that we could try to pick it up from a store. I told them I did not want to get my company's card involved and I was told "Well, that's your choice." After speaking with a manager at this location all that was explained to me was that it was probably out of the 30 day return window. (This is why the store credit was mailed to us) Probably? This is some of the most disjointed customer service I have experienced. I would love to be able to tell all of my guests that West Elm is a great place to shop but at this point I would send them someplace else.
7 years ago (15-02-2018)
The staff was very helpful. In 30 mins we were asked if we needed any assistance by 3 different employees. The furniture is great and there are nice sales.
7 years ago (17-02-2018)
Our experience in the store has not been positive. The employees need to be more helpful, courteous, and knowledgeable about the product/ items . Great improvement needed in this area. The store in New York is a different story. It is tops.
8 years ago (28-12-2017)
We went into buy lights for our kitchen and dining room, and while we were there, we noticed one of the walls was painted in a color we really liked. We asked an associate if she knew what color and which distributor they'd used for that wall. She didn't, but said the head designer for the store would know. She took my name and number and said she'd have them call me. I didn't think they'd actually follow up, but two days later I got a phone call from the head designer with the information! I think it says a lot about a company when they help you with something that doesn't necessarily add to their profit.
8 years ago (19-10-2017)
This place sucks. We ordered a king bed frame with their "White Glove Delivery" On the day it was scheduled, my SO took a day off since they only deliver on week days. No big deal. Except, they called when they were supposed to arrive to let us know the hardware didn't come. Fun fact- we sold out prior bed and had the person pick it up the day before. So, we were on hold for a couple weeks. Today was the second scheduled white glove delivery day. Luckily, the SO was allowed to work remotely for the day, so a second vacation day wasn't used - and, SURPRISE SURPRISE, white glove delivery has now misplaced the feet (this issue wasn't mentioned earlier...), so they don't know when they can complete the order. Another thing - west elm contracts with a third party for white glove delivery. Which mean they've been pointing fingers at eachother for the last several weeks. WAY TO TAKE RESPONSIBILITY WEST ELM, or White Glove Delivery third party vendor, or whoever the hell you people are. Not to mention, when it was stated that we're sleeping on the couch, the customer service person responded with "I used to be homeless so I know how that feels." Congrats to her for making it out of the struggle, but really, know your crowd. In other words, these clowns suck. Cancelling order, never going back.
8 years ago (28-09-2017)
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