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west elm

  1. New York
  2. New York Store
  3. New York Furniture Store

Reviews, get directions and contact details for west elm

Address: 112 W 18th St, New York, NY 10011, USA
Phone: (212) 929-4464
State: New York
City: New York
Zip Code: 10011


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info
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Reviews
****STAY AWAY FROM WEST ELM UNLESS YOU WANT BED BUGS!!***** HORRIFYING EXPERIENCE. I purchased the pinstripe flannel sheet sets from the Chelsea store. When I cut the tag off, I noticed there was a bed bug crawling on these brand new sheets! I had to get the exterminator to come clean up my apartment. What a nightmare. The store rep wasn't even apologetic about it. I have always been a loyal customer of west elm. This is so disappointing.
7 years ago (31-01-2018)
They made our shopping experience quick and easy. To preface, I detest home goods shopping. How ever the staff at West Elm quickly helped us by getting our purchases from stock and as an extra bonus they gave us an extra 15% off. This type of service creates customers for life.
7 years ago (21-11-2017)
Do NOT buy anything that is on back order. Their estimates are lies; their supply chain and delivery system is a total mess, and the mistakes are endless. This is coming from somebody who has never left a review and always tries to give companies a reasonable benefit of the couch. I ordered a Harmony couch in May with an original estimated delivery date of June along with other items. When it didn't show up with the others, I called and they said it was a mistake and moved it back to early August. I fought successfully for an additional discount, but sure enough, they moved it back to late August, and sent me a $100 gift card as an apology. At each step I've had to counter their claims/excuses with the hard evidence, as if the estimates I've been given don't match their records (I had to forward my own receipt to them to prove the facts). Then they created a new order number (for a reason nobody has explained, perhaps to appear like it's not that late), but didn't add my email address so I wasn't notified when it was available. I call today on Sept 1 and it's now at the warehouse nearby but nobody can deliver it for another ELEVEN days. Would you be okay with 2 1/2 months late from their estimate? The incompetency and apathy is STAGGERING for a top-tier furniture store. There are good, nice people working at West Elm; this is a failure of leadership. The training and supply chain operations needs a total management overhaul, and my experience should be the case study for everything that needs improvement.
8 years ago (01-09-2017)
Clean minimalistic lines. Okay prices, pretty good quality. Love the shoe stool I got.
7 years ago (08-02-2018)
Helpful staff and reasonable prices. Have bought a table and chairs and after 2 weeks still have not yet heard from them about delivery. I was told it would be within the next week. Will update review if things change.
7 years ago (15-11-2017)
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