Alamo Rent A Car

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Address: 3355 Admiral Boland Way, San Diego, CA 92101, USA

Phone: (800) 992-9823

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State: California

Zip Code: 92101

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Reviews

The manager of the Alamo rent a car saw me my wife and kids struggling with the kiosk that was not reading my drivers license.  He helped me use the kiosk but it was still having trouble. So he brought my printed reservation to the desk, was able to finalize it at a lower rate than the initial quote, and then when I asked for ideas to grab lunch nearby before leaving the city, he gave us the excellent idea of going to Old Town where we had a great time. I have had excellent service with every Alamo rental agency, but today's service from the San Diego Airport rent a car manager was beyond exceptional. We really appreciated his help and the car we are driving is perfect for our family trip.

 8 years ago (04-08-2017)

We have always had a good experience with Alamo.  This was our first time at the San Diego facility, and Alamo staff at the facility did not disappoint.  Quick and easy check out and return process.  Staff were super friendly and willing to help.  
I prepaid for the rental and then after returning the vehicle I was charged more.  When I called Alamo customer service, that was a different experience.  The lady was quite rude.  The difference was due to the taxes and facility fee being off in the estimated total that I prepaid.  I was not happy that no one told me this when I returned the car.  They said we were all good but then turned around and charged me.  A customer should not be charged without being told.

 8 years ago (06-09-2017)

The vehicle we rented was great; the service not so much; when I arrived, there was a long line. Since I had a reservation, I went to the kiosk. I completed the whole process and the machine told me to continue to the line. I went to the end of the line to wait 45 minutes. The representative tried to sell me a bigger vehicle mentioning random vehicles after he told me that they did not have the one I reserved. I told him I was paying the rate that I reserved at and it had to fit my family and our luggage. (I knew the SUV that I reserved would.) After we proceeded to the parking garage, the representative upstairs told us to pick any vehicle in a particular row. They were all minivans. We chose the Honda Odyssey as it's a great vehicle.

 8 years ago (21-08-2017)

Pretty loyal to Alamo, but a bad time of year to rent.  Most money I've ever paid for a car with a lot of miles.  Would really be nice if they compensated even $5 or $10 for early return.  Either way they had a car back early so others have a better selection.  Even a coupon for next rental would be nice.

 8 years ago (04-08-2017)

I should give Alamo 5 stars!
Service is Great!
Cars are Great!
Prices are great!
But I have a pet peeve about not drying the cars after they're washed. I know all of the other rental agencies don't dry them either, so I wall rate Alamo & Avis as my favorites!!!!!
Please give me a towel and it be happy to dry it myself.

      
      
      
 8 years ago (15-07-2017)

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