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Alexander Chevrolet Buick GMC

  1. Tennessee
  2. Tennessee Car Dealer

Reviews, get directions and contact details for Alexander Chevrolet Buick GMC

About

Come visit me at Alexander Chevrolet Buick GMC for all your automotive needs; from buying to leasing and everything in between.

Address: 2211 TN-46, Dickson, TN 37055, USA
Phone: (615) 446-5141
moc.loa@tesolcmac
State: Tennessee
City: Dickson
Zip Code: 37055


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: Closed

Update Info
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Reviews
Parts department staff goes above and beyond good customer service. I am a loyal Chevrolet owner and only use genuine OEM replacement parts on my vehicles. The staff is very knowledgeable and eager to help you in any way possible. Fair pricing and and that's why I give them a 5-star rating.
7 years ago (02-02-2018)
It was very refreshing to go into a dealership and get an actual service advisor to help. The service advisor named Jonathan was just plain awesome. He stayed in excellent communication and was very professional. I had a very good experience with this dealership. My rims were bent somehow but they did the right thing and made the deal good by replacing 3 of the 4 and a new tire. I highly, highly recommend this dealership.
7 years ago (10-10-2017)
I worked with Marty as my sales rep. He has gone over and above to make the experience a great one. The finance dept was great as well. This is why we keep coming back to this dealership. They have the best customer service and the Service dept. is great as well!
7 years ago (24-10-2017)
Purchased 2013 Ford Fusion on 10/15/16. Dealt with Corey and Jamie, customer service was impeccable initially. We picked up car on 10/16/16, issue with AC and check engine light on came on the same day. We got in contact with our salesman, Corey, who assured us it would be taken care of. We came to dealership on 10/17/16, they fixed minor AC issue free of charge. As for check engine light issue, we were told to have it fixed at Ford dealership and were assured by Jamie and Corey it would be free of charge as well. This turned out to be untrue, the repair cost is $273. Their response was that it’s a good thing we bought their warranty. Turns out, the warranty does not kick in until 30 days later, which they failed to mention. Regardless, this is unacceptable. We were assured that there was nothing wrong with this car and that a mechanic inspected it prior to purchase. Within a few hours of owning it, we now have to pay out of pocket for something that should have been fixed by the dealership. Or at the very least, mentioned to us prior to the purchase. Not only is this a monetary loss, but also loss of time and energy to deal with this issue. The dealership was able to turn off the check engine light when we came to get it fixed, we are convinced they did the same prior to the test drive to ensure we would not know this issue existed. Even Ford dealership mentioned this is probably the case. Alexander GMC Buick should be responsible for paying for the repair of this issue since the bulletin has been out since 2013 and this issue arises within one day of owning this car. Our call to file a complaint with the dealership was never returned. To add on, they misspelled my name on the registration, which is another hassle I now have to deal with getting it fixed. Extremely sloppy and careless on their part, since they have SO much paperwork with the correct spelling. HORRIBLE customer service and experience. This could have been solved quickly and efficiently on their part, but instead, has turned into a huge headache for our family. Would NEVER recommend and will be posting our experience on social media as well to warn others. Not even a year later....I regret this decision to buy this garbage vehicle from them. Biggest mistake of my life. Issues on issues. I feel unsafe driving this car.
7 years ago (08-09-2017)
There's no reason for any remarks at this time, accept one person, out there can be trusted to be honest with people, his name is Jeffery Jones he likes to much
7 years ago (03-03-2018)
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