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Reviews, get directions and contact details for Avis Car Rental

Story

Avis Car Rental Lexington operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.

Address: 4000 Terminal Dr #104, Lexington, KY 40510, USA
Phone: (859) 281-1681
State: Kentucky
Zip Code: 40510


Opening Hours

Monday: 6:00 AM – 12:30 AM
Tuesday: 6:00 AM – 12:30 AM
Wednesday: 6:00 AM – 12:30 AM
Thursday: 6:00 AM – 12:30 AM
Friday: 6:00 AM – 12:30 AM
Saturday: 6:00 AM – 11:30 PM
Sunday: 6:00 AM – 12:30 AM

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Reviews
I found a great deal for "impala or similar" on their website. Definitely needed the trunk space of the impala so I called them directly -asking specifically if they indeed had the IMPALA available for pick up. Was told "yes" and that it was available at the time I needed. I dropped my car off at the dealership, keys in overnight lockbox for repairs, and got a ride to the airport. After paying for the car I was given keys to a Camry-not even close to comparison for trunk room. When asked about the impala I had called about they informed me they don't carry impalas. They were unable to comp me with something comparable in size to the car I had specifically called about. Just "sorry"! I had to call for a ride home - no car - just "sorry, I will address it with him" VERY VERY DISAPPOINTED WITH CUSTOMER SERVICE" Why call and ask very specific questions when you don't even get an honest answer!!!
8 years ago (05-07-2017)
Tabby was professional, quick and courteous on getting my replacement vehicle. Great job!
8 years ago (18-09-2017)
1. I am obviously AVIS preferred customer, I identified where I wanted to pickup the car, but I found out that it wasn't setup that way when I arrived at the airport. 2. I clarified that this is not business but private purpose so I told the staff not to use the corporate card but gave my personal credit card for the charge. Also, as I have AAA, I told the staff to take off insurance coverage. Well, the full charge with insurance was charged to the company card. I would not choose AVIS for my future rental car need.
8 years ago (24-02-2017)
Honest, nice people who don't try to sell stuff you don't need.
8 years ago (17-04-2017)
Reserving online was a cinch. My pick up and return at the counter was hassle free which is uncommon in this day. The vehicle I had only had 18000 miles, it was a Chevrolet Equinox which as really an upgrade to what I had rented. The vehicle was clean and full of fuel ready to go. I would highly recommend renting at Avis. My day and a half rental was a little over $70. Much less that National which I had originally reserved.
10 years ago (11-11-2015)
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