Avis Car Rental

This particular Avis location is simply awful. They are: #1 Unprofessional #2 Unreliable #3 Unsympathetic We reserved a 12 person van in February to pick up on July 1st. We called a few weeks before the pick up to confirm our reservation. We were told that the van would be there. When we went to pick up the van at 11:30 a.m. on July 1st; NO VAN. Did the mother and son team working there care? Absolutely not. They offered us 2 minivans (for the same price) and 1 free tank of gas. We reminded them that we needed a 12 person van for our extended family road trip that we planned 5 months earlier. Not only did the two not care, they did nothing to help. The son said, and I quote “Your best bet is to drive to the Avis at Detroit Metro Airport and fight for the next 12 person van that’s available.” So, that’s what we did. It took 4 hours and a stroke of luck, but the DTW Avis came through. On our way back from picking up the 12 person van, the mom called and left us a voicemail. “The van never came”, Click. We’re contacting Avis Corporate when we return from our vacation to report this incident.
1 6 years ago (05-12-2017)

I have rented vehicles multiple times at this location. It has always been a pleasure to deal with. Only missing feature is the ability to drop off keys during non-business hours.
5 7 years ago (29-06-2017)

Great service. Was in and out in about 5 minutes! Would highly recommend.
5 7 years ago (13-08-2017)

Took us over a hour to get a car that we had reserved and paid for back in July.
1 6 years ago (24-11-2017)

Nothing special. Just a regular rental service. Prices were a little high especially since I was under 25
4 7 years ago (20-09-2017)