Hertz Rent A Car

They forgot to pick me up, once I was picked up and checked in they did not have a car for me, they then drove me to another nearby location and at this location they currently have not been able to give me a car for the past 45 minutes because of a misunderstanding with my credit card. (Extra star because the drivers were really great to talk to). I am almost 100% going to miss the appointment I needed to rent the car for....
2 7 years ago (25-10-2017)

Everything was fine, and the staff was nice to process the documents. The only disadvantage was that when I returned the car, she was absent from the office for more than 15 minutes. She should have made an apology to us. In addition, I really hope that she can know the tanker capacity for each type of the car.
4 7 years ago (02-08-2017)

I booked a car through state farm insurance company and when I showed up to pick it up, I was informed that there was no availability for what I had ordered, nor for any other car. While I understand it may not have been the fault of the agency; the manager, Kimanie Gentles, was very rude and unhelpful. When i return my car to the same location. They told me i will not get my security deposit back because it is hold for pending charges through state farm. When i did called the insurance company then told me everything is good to in their end. I really dont understand Kimanie Gentles, she was manager trainee. She was not fit for this Job. She was running Hertz (great Company ) reputation by telling lie. Pls go to different Hertz location.
1 7 years ago (28-09-2017)

I have rented from the other location on Jackson road about 10 times and have never had a problem or extra charge even after going up to Sault Ste Marie, ON where the parking lots are graveled. The first and only time I rented a car from this location I a $300 detailing fee was charged to my account. The car was not returned in poor condition and the manager tried to bully me into paying the fine.
1 8 years ago (16-05-2017)

I booked a car online and when I showed up to pick it up, I was informed that there was no availability for what I had ordered, nor for any other car. While I understand it may not have been the fault of the agency; the manager, Kimanie Gentles, was very rude and unhelpful.
1 7 years ago (26-08-2017)