Avis Car Rental

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Avis Car Rental Franklin operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 820 Crescent Centre Drive, (Inside Hotel), Franklin, TN 37067, USA

Phone: (615) 771-9070

Website

State: Tennessee

City: Franklin

Zip Code: 37067

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: 1:00 – 5:00 PM

Update Info

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Reviews

I prepaid for a suburban to drive my family of seven and all our stuff to FL for fall break. When I arrived to pick it up, the suburban was given to another customer! I had to settle for a minivan as they had no other large suv's. We had to leave much of our stuff in Franklin because of the space difference between a suburban and a minivan. There was no refund or offer of a credit. The next day I called customer service and spoke to two folks I coundn't understand. Was eventually escalated to a customer service manager who said I would get an approximate credit of $100. $50 for the ride difference and $50 for the nuisance. 

Next time I will just stick with Enterprise and pay the higher price due to their reliability and better customer service. This was my first and last time using Avis.

 8 years ago (15-10-2017)

The people that work at this Avis are helpful, and always provide excellent service. I would recommend renting a car here.

 8 years ago (26-11-2017)

This us not a rating for Avid in general... this is for this location. I travel a great deal for work and use this location often. Ever since it was bought put and moved into the Embassy Suites.. it is horrible. I am Preferred Plus and it took me 40 minutes in line to puck up a car! One guy working at the speed of a sloth and 2 others just standing there. I finally get my papers for my car... and he says it will be a minute, we have to go clean it!!! 

All of the customers in line were pissed. One had left luggage in the truck after a return.. and they rented it out. Never even checked the trunk! Then.. Never apologized either. 

This place is a mess!

 8 years ago (04-06-2017)

STAY AWAY!  Charged an extra $100 to my card as a refundable deposit.  They said they weren't supposed to charge it.  They put me on hold FOREVER!  Their "manager" will review it.  I'm still out on my money!  STAY AWAY!

 8 years ago (08-04-2017)

Martha was absolutely wonderful.  She helped me out in a tough situation and went out her way to provide me with excellent service.  Just called again with a slight issue and once again, they were professional and prompt with a solution.  Besides all that, the most competitive prices in town.

 9 years ago (31-08-2016)

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