Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

Address: 284 Mallory Station Rd, Franklin, TN 37067, USA

Phone: (615) 724-1830

Website

State: Tennessee

City: Franklin

Zip Code: 37067

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Had to rent a car twice from this location, and each time they were extremely helpful and kind. I would recommend this office to everyone needing a rental.

 7 years ago (22-03-2018)

I met Mr.MAX at this store when I went to pickup my rented car. he was so helpful and offered great service. I Highly recommend this store.

 8 years ago (27-01-2018)

Was renting a car with two days notice. Not for travel, but because the AC went out on mine and I had a job interview so I was going to be wearing a suit on a humid 90° Tennessee day. Pick up was at 11 am, but I showed up at 1030 am just to be prompt. Was told no cars yet, but offered a very large pick up truck. I passed as this was much, much larger than what I was used to (I was trying to get an economy car, but would have taken any size smaller than a tank). Was told would be called when something came in. Finally had to go back uncalled at 11:40 and was told nothing would be coming in till noon. If this were true, I'm sure a few minutes would have passed before they could re-release it, and I was out of time. I understand inventory control is tough, and don't hold that against them so much though they took the reservation, and THEY called ME the night before to ensure I was still coming. What the low score is about is that once it happened, there was no attempt to make it right. No "let me call the store 2 miles away to see what they might have." No "I'm really sorry, let me give you $20 off your next rental.". Just a total nonchalance about my situation and a repetition that I could have taken the F150 like behemoth to make sure I knew that absolved them of simply not having any vehicle at all. This would have been a one star review, but this was my third rental of the summer and I had had a decent experience both those other times. Still....as things stand, I'll take my future rental business elsewhere.

 8 years ago (15-08-2017)

Very disappointed in Enterprise. I returned the car after driving it only 2.6 miles within an hour and was actually charged a full day's rental.  That is just no way treat a consumer.  I have prior history with Enterprise personally and business where I brought them a lot of corporate business as an executive assistant.

 8 years ago (07-12-2017)

The service here is excellent. My only complaint is that they are so busy that they don't have enough vehicles to rent.

 8 years ago (09-12-2017)

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Enterprise Rent-A-Car

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