Hertz

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Address: 1201 Briley Pkwy, Nashville, TN 37217, USA

Phone: (615) 399-5060

Website

State: Tennessee

City: Nashville

Zip Code: 37217

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

When I first picked up my rental car the inside was disgusting and was not clean by any means . I have had my rental car for about a month now and was told that the authorization on my card would be $50 which  was a charge of $69. I looked up this branch’s phone number and called them somehow I got transferred to someone in the Philippines who could not find my reservation with all the information that was needed and then proceeded to tell me that I had to drive to the location I rented it from to get my question answered And that they are open Monday through Friday starting at 7:30. I work full-time I don’t have time to go babysit them I was just trying to get a simple answer over the phone. After speaking with her which was no help I tried calling again and got the busy tone about 5 times  before someone finally  answered and said, “I can’t help you right now I have a customer checking in.” Don’t rent from Hertz they have terrible customer service!

 7 years ago (28-04-2018)

Gold member or not, don't expect your car pickup to be ready on time. Book a week early, wait 2 hours after scheduled pickup time. I recommend free upgrade or whatever it takes to stay on time for your customer.

 7 years ago (19-03-2018)

Consistent complaint with ALL these bad reviews! Hertz get your stuff together 

We called Hertz on Sunday night, must have been the customer service since it was after hours, to reserve a a car Monday morning. And confirmed pick up for 7:30am when they opened. So we Ubered there and upon arrival, they told us they didn't have the car and it would not be ready until 11am. Despite have other vehicles there that were in the next price range class up, they didn't offer to upgrade for the inconvenience, or any solution at that. So this screwed my husband and mines works day, had to take another uber, seperate,  to work and another to get back for the rental. They also claimed we had to pay the additional charges of using there insurance and that we could not use are own. The staff at this location should be looked at for their terrible customer service. Also if this location and their headquarters are not able to communicate then something is seriously wrong with the company. 

And to top it off when the car was returned the next day, the customer in front of me was also told their car was not available even though they had papers for the reservation.

 7 years ago (21-02-2018)

Waited over an hour, the driver was the manager who smelled of weed and and cigarettes. clothes looked like he had slept in them, put me in a compact size car, which i was suppose to get an i-car, tried to charge me more cause they didnt have the i-car. thats not how this works. if you dont have it you upgrade for free... thats what enterprise does. but no i get a car that i cant even fit in. my knees are hitting the steering wheel and dashboard, yes my seat is all the back. and the car was also dirty, the guy who returned the was still in the lobby when they put me in it. who doe this really?? called the manager he stated he would fix the problem but it was never fixed. instead i called the insurance company and they canceled my rental with hertz and got me one at enterprise. much better experience.!

 7 years ago (06-02-2018)

If there is anywhere else in Nashville with a car available go there instead. Poor customer service, slow, rude and unreceptive staff, playing on phones during interactions with me. 
I was the only person there and it took 30 minutes to get my car, which was already reserved. One person struggled on the computer while two other people there including the manager wandered around and only stepped into help after about 25 minutes. 

You can not leave your personal vehicle on their property while you rent. Honestly not that big of a deal.  Problem is they won’t let you know that unless you ask. Which is not completely uncommon with rental car locations but most other companies will give you a ride to a safe lot or offer some type of advice/help. Not the case at this Hertz. At the end of my rental I suggested that they should inform customers you can’t leave a car there and the manager argued with me and told me they only let you know if you ask. She took my suggestion into a confrontation and then took the opportunity to let me know that I was wrong and it was my problem. 

No problem with actual vehicle or the price. Just got shouted at by the staff for making a suggestion. Why couldn’t she just say, “sounds good, sorry about that!”

 7 years ago (02-11-2017)

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