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Bassett Home Furnishings

  1. Clear Lake
  2. Friendswood Furniture Store

Reviews, get directions and contact details for Bassett Home Furnishings

Bassett Home Furnishings
Address: 18174 Gulf Fwy, Friendswood, TX 77546, USA
Phone: (281) 786-2980
State: Texas
Zip Code: 77546


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews
Edited to add: I see the note left by Bassett, though this is untrue. We have spoken to managers multiple times with no help provided other than "Sorry!" Once they make a sale, they don't provide any support if customers have issues with their products. We were even asked if it was paid off or fiananced, and when I said it is fully paid for I was even more dismissed by their customer service employees. We have been entirely unsatisfied with our experience at Bassett. We bought a sofa and chair in the fabric displayed on the floor, which was implied to us to not be considered a custom order. It turns out it is considered custom and instead of the 30 days they guarantee, it took us closer to 2 months to receive our furniture. It was sold to us with what was explained as an all inclusive lifetime waruntee, but less than two months later the fabric of the sofa had become extremely pilled and looked well used already. When we called about it we were informed that is excluded in the waruntee, were told repeatedly they had never heard of this issue, and only given a de-pilling tool to use. (Though the fact that they exclude this in the waruntee and offer a free tool suggests that this IS in fact a common issue). The furniture here appears to be of much lower quality than that of lower priced competitors and the company does not stand behind their products to ensure the are delivering quality furniture. We will definitely be shopping elsewhere in the future.
7 years ago (10-02-2018)
Felt out of place in this store... Not welcoming at all.
8 years ago (25-11-2017)
warranty process is horrible. furniture delivered damaged. when you finally see an item on clearance you get an idea for what there stuff is really worth. We did get a couple $300 lamps for $20 a piece that we brought home and we are happy with those.....
8 years ago (26-05-2017)
I ordered a custom swivel chair from the Friendswood location. When the chair arrived, the mechanism was broken. It took three months and numerous phone calls to customer service for the chair to be repaired. The replacement mechanism did not fix the problem. After several calls in May another technician was dispatched to "repair" the chair. He lubricated the mechanism and pronounced it could not be fixed. He did take a video for customer service to review. I was told I would be contacted. After two weeks, I contacted the Friendswood location and was told they were waiting on the factory to respond. After two more weeks I called again and was told the video was defective. Now we seem to be in a holding pattern. It has been almost a year since the chair was delivered.
8 years ago (26-06-2017)
"Our sales person, Tom, helped with the choice of fabrics and all the furniture came together really well. The delivery guys did an outstanding job of protecting our property as well as protecting the furniture until it was in place. The service man was excellent also. His repairs blended perfectly to the furniture. Overall a good experience."
9 years ago (23-09-2016)
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