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Reviews, get directions and contact details for Sleep Number

Story

At the Friendswood, TX Sleep Number® store, we're improving lives by individualizing sleep experiences. Only Sleep Number® mattresses allow you to adjust each side to your ideal firmness, support and pressure-relieving comfort - your Sleep Number® setting- for the deep, restful sleep you both deserve. The Sleep Number® bed is the only bed available with SleepIQ™ technology to track and optimize your sleep. You can complete your sleep experience with the exclusive Sleep Number® bedding collection, from cozy warm comforters to pillows individualized to you. Visit the Friendswood Sleep Number store where one of our Sleep Professionals will help you find the right Sleep Number® bed to help you sleep better.

Address: 18722 Gulf Fwy, Friendswood, TX 77546, USA
Phone: (281) 461-1686
State: Texas
Zip Code: 77546


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM


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Reviews
My husband and I went into this store in early June just to look at a bed. We were very interested in the cooling system and was told it was on sale for 20% off. After applying for financing and ready to leave David, our team member, told us he had made a mistake and it wasn't on sale. We were going to have to call back and order it later in the week if we wanted any sort of sale. We ended up walking out with the intentions of ordering the cooling system the next week and were going to pick-up a bed that was originally a floor model at the Pearland store. We were told that everything would be included in the floor model bed and if we were missing anything they would help us get it. David was the team member helping us out. We got to Pearland and found out that the bed was missing the outer foam walls so this new bed that we had to pick up, was not complete. Over 6 weeks later I finally had to call to figure out why we had still not received the foam walls. They said they were on back order and we would get them later. At this point I already had looked at the instruction manual and realized that our king mattress was also missing the center foam piece. I mentioned that this would also need to be ordered and I was assured again that we would get everything we needed. We finally did get the outer foam walls but the center foam wall wasn't even showing up in my sleep number orders. I gave David another call and was told that the message would be relayed to him. He called back and apologized but said he would get the order in right away. We are now over 2 months since we purchased this bed. In that time I've called this sleep number store asking to speak to David over 6 times. Each time I've never received a phone call back. Extremely disappointed with the service I have received. If you want a sleep number bed go somewhere else, you won't get the service or the items you were promised. I will continue to call back because I paid for an entire bed with all the pieces. Their only solution is "You can set-up the bed without the center foam piece. It will just sag a little in the middle." I should not need to be put through the ringer just to get what I was promised.
8 years ago (17-08-2017)
We bought a split king with adjustable base and they refuse to honor their 25 yr warranty. We had bed for 5yrs. The adjustable base stopped working. They are rhe most difficult firm to deal with and very dishonest.
8 years ago (14-08-2017)
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