Baytown Ford

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Address: 4110 Intertstate 10 East, Baytown, TX 77521, USA

Phone: (855) 673-6765

Website

State: Texas

City: Baytown

Zip Code: 77521

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: Closed

Update Info

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Reviews

Justin was great. He was professional, responded to my messages and even had the vehicle ready when I arrived. Even with the dealership being under construction, everything went smoothly. This was the fastest vehicle purchase I have had in many years.

 7 years ago (23-01-2018)

I saw the perfect car for me, unique color. Every employee at Baytown Ford that assisted me was professional, down to earth and relaxed. I would 100% recommend this dealership to buy your next vehicle.

 7 years ago (20-03-2018)

Baytown Ford is wonderful, My salesman Shaun Collins was the bomb! He made sure I knew everything about the new truck before I left. He even called a few days later to make sure everything was ok. Even though they are displaced from Harvey and working out of trailers they are still top notch. The GM Craig runs a very smooth operation and stays involved with the day to day things. Great Place!!!

 7 years ago (29-12-2017)

If I could get Baytown Ford a zero star, I would. My sister is trying to buy her first vehicle and was super excited. We found a vehicle we wanted to drive and contacted their online chat person about setting a test drive. They passed my info to a manager who took until the next day to get back to me. That is annoying but it is excusable. When I did receive a response about setting an appointment, I asked to set an appointment for 830pm that night. I was told by the salesman Christian as well as the manager Matthew Tilley that 830 would be fine. I told my sister we were good to go and the entire day she was excited to test drive her vehicle. She was visibly excited and nervous as we drove into the dealership at exactly 832pm. This is when everything went south. I was surprised that nobody was outside or that I could find anyone. I walked into their trailers and nobody was around. It was literally a ghost town. (Which as a side note. If you have ever done business with Baytown Ford, I would make sure to get LifeLock or something. I literally could have grabbed all sorts of personal information and nobody was around to prevent it. They suck at securing sensitive information. I am sure Sonic Automotive would be proud.)

I was getting pretty upset at this point and called Matthew to see what was going on. I asked if they were still open. He informed me that everyone went home. I told him that was pretty pathetic considering we had an appointment. He called the salesman and then sent me a text back basically apologizing that the sales person left early. Who cares if he left really. Even if he stayed, no manager was around to work the deal, no finance guy was around to submit the deal and get paperwork ready. So literally the entire dealership let my sister down. 

Pathetic

 7 years ago (14-02-2018)

Took my 2017 F350 in to service with Baldo. That man is always on top of his duties. He even threw in a car wash for me. Definitely recommend shopping here. I’ve been to many other dealers to purchase and service vehicles, but so far my best customer service experience has been with Baytown Ford.

 7 years ago (26-02-2018)

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