Budget Car Rental

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Address: 7801 Rivers Ave, North Charleston, SC 29406, USA

Phone: (843) 553-5660

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State: South Carolina

Zip Code: 29406

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Reviews

Worst customer service ever. Definitely will not be returning to this location. I showed up to pick up my reserved vehicle. He informed me there is 100 hold to rent the car. No problem I gave him my card and he tells me it's not going through. I check all my bank acct info and the money is there so I tell him the money is there I don't understand why it's not allowing the charge to be made. His response was "your bank may say it is but my computer says it's not". So I ask him to try again he huffs and puffs and goes OK gonna be the same result. Ok I ask if my sister can use her card to put the hold on. The answer flat out NO! Ok I said cancel the reservation this is ridiculous not only do I not have a car I don't have the 150 that y'all gladly took out of my acct when I made the reservation. His response was "I didn't make the reservation you did! Call the company and see what they can do for you". At this point I'm furious go to my car and call budget. Budget is super informative and tells me a credit check is made when using a debit card and that is the reason I can't be approved for a car. That was a simple reasonable response and had I been told that by the guy behind the counter it wouldn't have been an issue. He never once mentioned anything about credit. Instead just made sarcastic rude comments without offering any solution at all. I would not recommend this place at all. He doesn't care if you leave with or without a vehicle.

 10 years ago (25-02-2017)

They owner text my phone and said return my car after I had already extended it through Reservation center... time before that had a reservation before closing and told me he had no cars but the ones for people with (Reservations) 🤔😂... then instead of upgrading me because of no cars was supposedly available he down down graded me because everyone would have to charge more... had to call corporate office to look into it to have half of my money refunded with a upgrade and to be told how bad they want him off there franchise... budget and a a visit is the far most best company besides this location... I think it's more of a stereotype of business than a customer service place...And they need to look more into this place as it is not about the customer satisfaction... local people who goes there don't like it... but the owners son is the best... can't wait till son takes over after the ole man crokes....

 10 years ago (23-11-2016)

The staff was friendly - they got me in a car in no time. The car was new and extremely clean. Absolutely no issues at time of return. I will definitely be using this location for future car rentals.

 10 years ago (22-04-2016)

I had a great experience at this location. The staff was very friendly and helpful, addressed my needs quickly, and treated me like a person rather than just a number. I will definitely be using this Budget location again in the future.

 11 years ago (09-11-2015)

I was please with the rate, staff and the car. Everything was done in no time at all. The car I was given was above what I expected. It help make my travel less stressful. I highly recommend this place.  

 11 years ago (27-10-2015)

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