Budget Rent A Car

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"Budget Car Rental Burbank operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers."

Address: 5501 S Olive St, Pine Bluff, AR 71603, USA

Phone: (870) 850-0200

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State: Arkansas

City: Pine Bluff

Zip Code: 71603

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Reviews

I would’ve given zero stars is it was available. I made online reservation which was confirmed via email and the morning of the pick up I got a call saying they don’t have any cars. This ruined all my plans for out of town business trip. Customer service was awful as well. They just said I’m sorry and that’s it. Unacceptable and very unprofessional customer service. Would not recommend to anyone.

Just rented a car from here and it was not properly cleaned. There were used water bottles in the back seat, food crumbs in the console and the seats were not well vacuumed. When I told the representative who checked the car he just apologized that the car was dirty and just looked at me. They were low on intermediate cars so we just stuck with the one they gave us and ended up throwing out the trash. I told them I would make a formal complaint online because no one seemed to care. I have always rented from Budget and have always had a great experience, but this experience was abysmal and totally negative. Renting from Budget is definitely not an option anymore...if you rent a car, the least you can expect is a clean car

The worst budget car rental location ever! Be aware of the scam! I went to this location with my brother to this location, rent a car to be returned to San Francisco. The rep asked us whether we need to upgrade to roadside assistance, both my brother and I clearly stated No. I asked him " Is there any additional charges", he stated "no, no charge, please sign." and my brother sign after he saw no balance on the screen. Later on, when he returned to car in San Francisco, he was charged for almost $60 for roadside assistance services that we declined at the first beginning. And that was not the only scam, when we picked up the car, he told us that it's full tank of gas. We checked and there was only 4/5, and I told him to mark on the agreement, he refused and said it's ok, just return with the same level of gas to SF and we won't be charged. I told him, either fuel the gas or state on the agreement, he just walked away without telling a word. I had to go inside again and talk to another person to get the gas fueled. I will never go back to this location again. Anybody who is planning to rent a car from this location, please watch your agreement and gas level clearly. It's a dishonest place with no reputation!

I'll admit, it's a small facility. But it's all about the staff, and the staff here is amazing!   While renting a car one morning I mentioned I was taking a longish drive for a funeral and they immediately changed the car they were going to give me to one that got better mileage. This is just one example of the service I get here. The cars are fine, no complaints there, but the customer service is above and beyond.

Easy pick up and drop off. Customer service was pleasant. Friendly. I would rent from them again. Great location.

Showed up at 725AM for my rental scheduled to be picked up at 730AM. Door was locked and no one showed up until 812AM. No note on the door. Their excuse was they didn't have the keys to open the door. Wow. Don't plan on picking up a car here if you need one on time. Icing on the cake was they also charged me incorrectly which had to be corrected at the drop off location which was much better. Avoid this location!

Excellent experience! Top notch customer service! Quality cars! Loved the service! Loved the prices! No more enterprise for our family!!

No cars were available. Somewhat cramped and trashy office and storage areas. But I realize not everyone has neatness talent. You can only enter from the rear. Car lot is barricaded.

The best place to rent a car Raphael has excellent customer service. I drive from north hills california just to rent a car when i need or have to.

Loved the guy who with rental! The BEST CUSTOMER SERVICE.

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