Cleveland Marriott Downtown at Key Center

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Enjoy the best of Cleveland from Cleveland Marriott Downtown at Key Center, an inviting hotel set in the heart of Cleveland, Ohio near the Rock & Roll Hall of Fame and First Energy Stadium.

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For reservations and additional hotel information, please visit us at www.marriott.com/clesc.

Address: 1360 W Mall Dr, Cleveland, OH 44114, USA

Phone: (216) 696-9200

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State: Ohio

Zip Code: 44114

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Reviews

Nothing bad about this place. Room service was very quick even during peak hours. Clean room, beautiful building. Fantastic bar and personable bartender. It's time they upgrade their tech to include streaming services as many other Marriotts have! But I'm sure that will come with time.

 8 years ago (27-09-2017)

The views are amazing...I got a corner room and it was small, but the tons of windows made up for it. Staff is helpful, and amazing. Would definitely come back.

 8 years ago (12-10-2017)

This is the place to stay when you go to Cleveland. If you are going to the stadium, its nearby. If you are going to the rock n roll hall of fame,... Same deal. Aside from ease of access, they offer valet and the best breakfast ever. The room was amazing as well!

 8 years ago (12-09-2017)

Arrogant and rude management/ front desk staff.  Requested a check-in for Noon weeks in advance.  Had meeting at 2:30 I need to shower and change clothes.  They informed me that they were cleaning my room and it would be a 1 hour wait when I arrived at 12:30 (LIE)  At 1:30 they said the room is clean, but it was going to be another 45 min wait for a supervisor to check the room. (LIE)  I explained to them I had a meeting and I had a requested check in for 12, and they said "Requested times aren't guaranteed and it is first come first serve... Sorry.  We will call you when your room is ready"

I will never stay at this hotel again.  Absolute joke.  Bold faced Liars! Not a customer friendly hotel!

DON'T STAY HERE IF YOU ARE EXPECTING STANDARD TO GREAT SERVICE, BECAUSE YOU WONT FIND IT!

 8 years ago (20-09-2017)

First impressions made for a bitter start to a weekend stay. Valet was rude and unhelpful. Construction forced us through a temporary main entrance with no help with luggage through a bunch of ridiculously heavy doors. Front desk staff tried to be helpful. Rooms were clean but nothing special. Wifi is not free and over priced. Construction at 8am left us unable to sleep or work in our room because of the noise, forcing us to check out earlier than we wanted.

 8 years ago (05-10-2017)

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Cleveland Marriott Downtown at Key Center

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