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Renaissance Cleveland Hotel

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  2. Cleveland Lodging

Reviews, get directions and contact details for Renaissance Cleveland Hotel

Renaissance Cleveland Hotel

Story

This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel in Cleveland, Ohio features vaulted ceilings, high arched windows and a beautiful marble fountain.

Address: 24 Public Square, Cleveland, OH 44113, USA
Phone: (216) 696-5600
State: Ohio
Zip Code: 44113


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Reviews
Great downtown location! Busy place! Our check in was easy. Great service from all the employees we talked to. Lost & found were very helpful in locating my prescription glasses that got left in the room. They were very professional and I was able to pick them up on my return trip to the downtown Cleveland area the following Friday. Room was nice & clean. Quality bathroom products as they carry Aveda products. Although the room was considered a cozy queen - and it was cozy (small). Pool was located in a cool atrium. No whirlpool was disappointing.
8 years ago (19-09-2017)
Great location right on public square. The lobby was a little old fashion. The room was clean and nicely renovated but they bathroom was dated. The staff was very friendly and welcoming. Over all the location and price is why I gave it 4 stars but I wouldn't call it modern or luxurious.
8 years ago (29-08-2017)
First, the good: it's an old, grand building that has been renovated. The rooms are nice it's a good location if you need to be in that immediate downtown area. Also, the staff is well-trained and really fantastic. The bad: although the downstairs in lobby area is ornate, beautiful architecture, the building is way past its prime and I would imagine it's a complete money pit. That said, some corporation put a ton of money into the renovation. There is still a hint of it being a bit dirty and unfinished. The carpets in that lower area, although beautifully printed, are faded and have seen better days. The downtown, indoor mall that is attached to the hotel is suffering from inner-city blight. Look, I'm being nitpicky here, the truth is it's nice, the beds are comfortable, the pillows are great and the rest of what I've said is just the hotel slapping you around a little bit and saying, Hey pal, you're in Cleveland, remember?
8 years ago (27-09-2017)
My experience was poor, and I made that known to the hotel management. But the management made it worse. I detailed my experience to management and then the Director of Room Operations contacted me by email and telephone. I could not return her call but I responded several times by email. Crickets.... have heard nothing back from this woman in about six weeks. Apparently, I am being ignored because I have given the hotel a poor review. Issues happen but the follow up from management is very important to ensure good customer service and goodwill. The management of this hotel does not care about the customer after the bill is paid. This is a poor reflection on the Marriott family of hotels.
8 years ago (11-10-2017)
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around... Great downtown location! Busy place! Our check in was easy. Great service from all the employees we talked to. Lost & found were very helpful in locating my prescription glasses that got left in the room. They were very professional and I was able to pick them up on my return trip to the downtown Cleveland area the following Friday. Room was nice & clean. Quality bathroom products as they carry Aveda products. Although the room was considered a cozy queen - and it was cozy (small). Pool was located in a cool atrium. No whirlpool was disappointing.
8 years ago (22-10-2017)
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