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Cruise America RV Rental & Sales

  1. Colorado
  2. Federal Heights Car Dealer
  3. Sherrelwood Car Dealer
  4. Federal Heights Rv Park

Reviews, get directions and contact details for Cruise America RV Rental & Sales

Address: 8950 N Federal Blvd, Federal Heights, CO 80260, USA
Phone: (303) 650-2865
State: Colorado
Zip Code: 80260


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Reviews
RV was obviously not inspected prior to us receiving it. Oil level was low and we had to have it filled, and an alignment issue caused severe tire damage, which we luckily detected before it resulted in an accident. Had to have both front tires replaced in Sequoia National Park and lost the day. To be fair, these issues occurred during our third rental from Cruise America. The first two rentals were great experiences. The severity of the issues this time caused me to downgrade the overall review to 2 stars.
8 years ago (07-11-2017)
We rented an RV for the 1st time after we had to sell our trailer due to my husband's health issues. It had been 4 years since I was in my meadow at Routt National Forest. I rented a Compact since it was my first time driving one and we needed to drive to Denver from the Springs. I loved having an appointment to pick it up. From my initial contact with Lacey Skinner, to the emails they send you including videos on how everything works, providing a manual, to being so very kind and patient, they were truly outstanding! I have already referred Cruise America because of my experience with this one located in Federal Heights! Cynthia, Brandi and whoever else was there when I squeezed in minutes before close time were so very kind. I just truly want to say THANK YOU!! Next time I will rent the bigger one :)
8 years ago (18-07-2017)
Only 20 mins. From Aurora​ @$50 a car for storage, best bang for the buck with security too
8 years ago (28-11-2017)
Our trip was about as bad as you can get -strong advice is don't rent from these people trust these reviews ! Please trust them and rent from another place or just rent an SUV or fly ! train whatever ! from the time we picked up our RV at the facility in Denver Colorado the office a tenant was rude and didn't want to answer questions about flat tires your vehicle breakdowns. we took our chances and boy was that a mistake! Day three of our five day trip vehicle broke down transmission went out we were stuck on interstate 80 in the middle of Nebraska for four hours before we got towed travelers assistance was absolutely as bad as you can get in regards to customer service they field tons of calls and don't put any priority on helping people in distress ! we had small children stuck on the side of the interstate and nowhere to go we sent moms and children to a hotel which we never got reimbursed for the two with the RV to a Walmart because RV parking is free when they could've towed it to a repair shop! The next day they towed it to the repair shop and they could not even service the RV for 3 days ! We then waited for replacement RV and as I write this review we are still waiting they are towing a replacement RV from Omaha to Lincoln Nebraska and I was told they didn't even have time to clean the RV. We would've terminated the contract but that leaves us no recourse to get any kind of money back and doesn't leave us an option to go to small claims court ! I am being 100% truly honest and hope that this review is helpful for families and anyone renting an RV from Cruise America it's a poor company with poor customer service the RVs are beat up and dirty don't rent from this company please believe all the reviews they are 100% true ! We missed my friends wedding spend hundreds of dollars for a total cluster bleep! DONT rent from them
8 years ago (02-09-2017)
1. At pickup time they hadn't even gotten to the family preceding us. We got ours 2 hrs late. 2. They did not show us how anything worked nor did they answer any questions we had they simply referred us to their videos, which were also unhelpful. 3. Interior leaks throughout the vehicle, generator didn't work, back right tire had a piece of rubber that was hanging off. Thankfully they had a spare, which the mechanic who put it on told us was basically a 50/50 chance. 4. The vehicles struts for the front suspension were completely shot. It was like driving a shake weight. 5. The initial rep had promised the take off the charges for sewage and propane when we picked it up since they had taken literally 2 hrs past pickup time. 6. Upon returning this garbage vehicle to them and presenting our complaints their way of handling the situation amounted to ignoring our complaints and attempting to coerce us into signing papers that would obviously take their liability away. We didn't sign and will have a joy presenting the photos and video we have of this garbage RV rental to the world via social media. Do not ever rent from this company. They have no respect for their customers and their ONLY product is a fleet of RVs that they do not maintain.
8 years ago (27-07-2017)
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