Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 642 S Treadaway Blvd, Abilene, TX 79602, USA

Phone: (325) 673-0108

Website

State: Texas

Zip Code: 79602

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: Closed

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Reviews

Personally, I've never had a bad experience with Enterprise. The employees are always friendly and helpful, and the process always goes smoothly. Communication is always seamless.

 9 years ago (08-12-2017)

In the business of renting vehicles and don't have vehicles to rent. Not good Enterprise! So if you have a confirmation/reservation these guys don't hold up there end of the deal.  Pass business was good and now not so much.  Get your act together! Thanks for the inconvenience!!

 9 years ago (04-12-2017)

Terrible experience. I forgot money in the car and as soon as I dropped off and went home I remembered.  The money  was forgotten on the passenger  door pocket. I call back to report it, and  no one could account for it. They said the car was cleaned  and rented out immediately. I was told they  called the customer  who rented the car and he said he couldn't   find it.  I will think someone at enterprise should  know something  then. Anyway I just think there is a trust issue here. We should be able to know that if we forget our priced belongings  in the vehicles,  someone can report  it as a lost and found, just saying. I am  not saying that it is anyone's  reponobility to take care of my belongings,  but atleast  for  a customer courtesy  sake,if found it can be returned. 
Otherwise  it was overall a good ride.

 9 years ago (08-06-2017)

I wanted to make you aware of my recent experience with your branch located at 642 S Treadway Blvd, Abilene, TX 79602 on Friday June 2nd, 2017.   I have been in Property Management for 25 years. I travel frequently and use rental cars for my travel in other states. On June 2nd, there was weather in Dallas Fort Worth so my flight that was supposed to leave at 12:50 ended up being canceled at 5:15 pm.  I called the airline and they advised me there would be no flights out until Monday at 6:00 pm.  After this distressing news, I immediately went down stairs at the airport to try to rent a car.  There are 4 car rentals available at the airport, Enterprise, Hertz, Budget & Avis.  There were no cars available at any vendor.  At this point I was VERY upset, as the thought of being stuck in the Abilene airport away from my family in Springfield MO was very upsetting besides having been through the delays for hours.  Someone was returning a car and asked the Hertz employee if I could have it as I was visually VERY upset.  Of course, they already had the car reserved and that would be as expected.  I was on the phone with my husband who ask me to see if any of the 4 vendors had an additional store in Abilene. I did and I was thrilled the Enterprise did.  I called the reservation and made the reservation over the phone.  The reservation specialist said she would connect me to the store as they close at 6:00 pm.  I was connected to the store at about 5:35, I explained my situation and ask if the car could be delivered as the advertisement I just listened to while being connected to the store said, “The one who picks you up”   
The person I was speaking to was Elaina.  Elaina informed me those serves were not available at her store.  I explained my situation and told her I would grab a cab and be there no later than 6:10 pm as it was now 5:40 and I was no aware of the exact location of the store.  Elaina explained it is our policy we do not stay late, ever for any reason”.  I again pleaded I would be there as soon as a cab would bring me, was there any way to stay, that I would be very even more upset if I took a cab and arrived at 6:03 pm to find the doors locked. She “No”, we will not stay 1 minute”.  I again, in tears begged her to stay until I arrived. She put me on hold, came back and said “NO.”  I then ended the call and started trying to get cabs.  I could not get a cab to get me there for 30 minutes. At this point one of the two Hertz employees said she would leave and take me to the Enterprise store.  I looked at the two employees at the Enterprise store and asked if they heard this?  I asked if they hear their competitor offering to take me to the Abilene store?  They both said that the Abilene store had nothing to do with them.  At this time, someone coming into the airport said there was a ab outside.  I ran out, the cab had just had a cancel and was willing to take me the 4.6 miles by 6:00 pm.  I arrived told the employee, I did not even get his name as I just wanted to go home, that it was there policy not to stay.  I counted 4 employees as well as 2 porters there.  I told him that I was so disappointed and they should be ashamed that Hertz was willing to bring me when there were to employees at the airport and 4 here. He said nothing.  I left after I quit crying and was able to drive.  It was 6:06 pm. 3 of the 6 employees were still there.  I just feel like in this day and age of competitive services that a bit of sympathy or empathy as displayed by the Hertz employee, especially as often as my company and myself use Enterprise would have been nice.  I understand policy but cannot imagine that the 5 minutes I was asking for was unreasonable. 
A new Hertz VALUED customer

 9 years ago (10-06-2017)

I attempted to use them to get to the airport for a Thanksgiving flight. I made the reservation 1-2 wks prior. When I got to the counter they stated I could not use my debit card because I did not have a TX license, even though I had a TX ID card and a MD license. I could only use a credit card. Well I've retired from the military after 28+ yrs and have seen some rough times. I maxed my card trying to get to TX from MD. So I planned on using my debit card.  The lady stated if i was active duty I could use my debit even if I didn't have a TX license! I had a copy of my insurance and a copy of my leave and earning statement. She said no. I had my doctor that I work with try, but was told she could not rent it! and even if she did I could not be added as a second driver!! When I called to complain the manager stated he would investigate it, but he went on vacation for 1 week. When he came back he stated basically it was the way they are are here. I stated I felt it was discriminatory against Vets. He stated they like vets but the policies will not change.  I feel that you should not have different policies for different people. If you have the required documents such as proof of insurance and a documented pay, why should vets or other people be treated different!

 9 years ago (08-04-2017)

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