Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 392 Pantops Center, Charlottesville, VA 22911, USA

Phone: (434) 979-5566

Website

State: Virginia

City: Charlottesville

Zip Code: 22911

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: 10:00 AM – 2:00 PM

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Reviews

Fantastic service at this location. They were very flexible when I was running a little late to pick up my car, and the associates were so friendly and helpful. The one who set me up with my rental walked me through all the features (I had never driven a hybrid before) without lecturing or acting condescending, which is definitely not always the case. I would absolutely recommending renting here and will be going back myself the next time I need a car.

 7 years ago (20-03-2018)

Normally I've had positive experiences at this branch, but the last time was disappointing. The vehicle I reserved (a Suburban) was double booked for the day I came to pick it up, and they couldn't tell me when it would be returned. I had a group of students to take to a college info session and tour over an hour away, and then to Atlanta that night, so I couldn't just wait indefinitely. They offered to give me a 15-passenger van, but we specifically booked the Suburban because there were 8 in our group and my organization doesn't allow us to transport children in 15-passenger vans. I inquired about a 12-passenger van and they had one, so they cleaned it up and rented it to us for the price of the Suburban with free insurance, but it set us back 45 minutes. Fortunately we arrived just as the tour was starting, and the school offered to give us a makeup information session after that. The van met our needs and it just barely fit into most of the parking garages in Atlanta. We returned it early and they didn't charge us for the entire length of the rental, so that was nice. Overall it was disappointing to be put in that position but they were nice about it and did their best to make it right.

 7 years ago (19-04-2018)

Can be a very busy place and sometimes not much of a selection even if you have reserved a car you may end up with a truck.  The staff is always pleasant and efficient.  Cars are clean except for the inside glass which usually has a film on it which can be blinding driving into the sun.  I have learned to carry towels and glass cleaner to clean the inside glass and outside mirrors.  Cars may not always be full of gas which means you have to fill them up if you are going on a long trip.  A little more work on the details and I could give them 5 stars.
UPDATE:  Have rented several times since review-rating stays the same.  A little more work on the details is needed as mentioned before.  Had to return one car before I left the lot-brakes were making a bad noise-no problem they swapped me out with another-only lost some time.  Inside windows still a mess.  Service is great otherwise.

 7 years ago (20-02-2018)

I always use Enterprise whenever I rent a car. This time, as usual, the process went smoothly and the staff were efficient and friendly. Everything was explained to me about the fees and operation of the car. After I returned  the car, I was given a ride back to my office. I will continue using Enterprise for all my rental car needs. Good work, guys!

 7 years ago (01-02-2018)

I had to rent a car for 11 days for work. When I arrived there was a smile to greet me. The car was perfect and ready to go. I was in and out quickly! Upon return I was greeted with the same smile, but a different person! It was easy and the location is so much better than an airport. I'll be back.

 7 years ago (20-11-2017)

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