Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

Story

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 3455 Jefferson Davis Hwy, Fredericksburg, VA 22408, USA

Phone: (540) 891-1800

Website

State: Virginia

Zip Code: 22408

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

Similar places near

Budget Car Rental 1 miles Pick a different store. Did a long term rental here and tried to pick it up an hour e...

Avis Car Rental 2 miles Convenient location, and super friendly, helpful staff!

Enterprise Rent-A-Car 6 miles From Enterprise picking me up, to me turning the car in with the Manager, my experien...

Enterprise Rent-A-Car 15 miles I have used Enterprise for years, close to my residence and easy pick up and drop off...

Enterprise Rent-A-Car 23 miles Very helpful in handling my rental issues with my insurance company while my car was ...

Enterprise Rent-A-Car 27 miles Great customer service at picking up the vehicle and during the rental period. Didn’...

Enterprise Rent-A-Car 27 miles Unfortunately, I did not have an adequate experience with this location and it was my...

Hertz 28 miles Extremely rude staff lacking basic customer management skills. Can't recommend avoidi...

Enterprise Rent-A-Car 29 miles I really needed to rent a car yesterday from the culpeper enterprise. It was really a...

Enterprise Rent-A-Car 33 miles Enterprise has mastered the old Seinfeld joke about car rental agencies. They'll take...

Budget Car Rental 35 miles Mr. Dilip Shah was very helpful. I got a car that had an issue and he immidiately rep...

Enterprise Rent-A-Car 35 miles Very pleasant experience. Smooth transition in and out. Knowledgeable employees. Exce...

Enterprise Rent-A-Car 35 miles Amazing customer service at the Warrenton location. Have been going here for a year a...

Enterprise Rent-A-Car 36 miles Rented a car for a weekend trip, was helped right away and the process was easy. Car...

Enterprise Rent-A-Car 37 miles Overall great experience. However, it was Frustrating how long I had to wait for the ...

Enterprise Rent-A-Car 38 miles Quick, easy pick up and drop off. Newer model car, no problems. On return, the courte...

Avis Car Rental 39 miles Five months after the rental they double billed and sent it to collections. I was als...

Avis Car Rental 39 miles Fast checkout, but ldont expect engaging customer service...which may not be a bad th...

Reviews

The car selection was good--they had the pickup that I wanted. The people are nice, too. My issue is that I noticed a mistake regarding the drop off time in my confirmation email (I needed to drop it off in the evening rather than the morning). I called this location, spoke to a young woman, and she said changing my drop off time would not be a problem AND that there would be no extra charge. I went in to the store today to pick up my truck, and they told me they were charging me for an additional day because of the change. I told them about my conversation with the female employee and the gentleman helping me told me it must have been a "miscommunication." I explained that it wasn't a miscommunication, and that the employee had mislead me (although I believe it was unintentional). They didn't make any sort of correction to their error. The issue for me is the customer service--I would have had no problem paying the extra day if the woman I spoke with had simply been upfront about it. It's not good customer service to not follow through on an agreement. I won't be using this enterprise again.

 9 years ago (15-07-2017)

I will not give this location a rating at all.. my experience with this location was just awful and I called them 3 times and they keep telling me oh we will get someone to call u back been well over 2 weeks now and no call I’m done. Van messed up they sent me 1 1/2 away to exchange it then took almost 30 mins to get seen .. called two other places they didn’t have the fleet to exchange it didn’t offer to come get me or anything I will not use this location again and I’ve been using enterprise for years on to the nex.t

 9 years ago (17-12-2017)

I rented a car while mine was in the shop. The process to pick up the car was rather easy and pretty quick. However, once I was able to get into the vehicle I immediately noticed an unpleasant odor. Possibly smoke and a heavy perfume type smell. The combination of the two was nauseating. Also, the front windshield and back window were quite dirty as well as the mirror inside the car. It was bad enough that once I was able to get the vehicle home that I cleaned them all. I noticed trash under the front seat and food crumbs visible between the seats. This is just not what I expect when renting a car. The return was okay, but the staff seemed a bit too comfortable as if they were at home and not at work seeing a customer was in the office. lastly, I did need a ride across the street to where my vehicle was and the individual who took me over just walked outside without communicating which vehicle we were going to use so I was confused as to what we were doing. The fact that I had to ask, seemed odd. Not impressed overall. If I need to rent a car again, I will look for another option.

 9 years ago (31-08-2017)

Car was nice, I do not generally drive Toyotas, but the windshield was dirty on the inside and the car had a funny smell, a little hard to describe, but they should look for something old that used to grow.  Too bad for a car with just 30k miles.  The rental process was easy and smooth as it usually is at Enterprise, you need to ask for a paper rental agreement, always nice to have if something happens and the officer does not really believe you rented the car.  They should leave the extra floor mats in, at 30k miles there was already a hole in the carpet under the gas pedal; probably more of a Toyota issue than Enterprise.

 9 years ago (31-05-2017)

Most everything went fine.  Customer service reps were friendly and handled the transaction efficiently.   While we do know that the car was washed, we did notice a very pungent odor after leaving the rental facility and mostly on the outside of the car.  It did not actually go away  or subside until shortly before we returned the car.

 9 years ago (25-04-2017)

Comment on this business

Map, Satellite View
Street View

to add Enterprise Rent-A-Car map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=enterprise-rent-a-car&id=1313626&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/enterprise-rent-a-car-i1313626.html" target="_blank" title="Enterprise Rent-A-Car">Enterprise Rent-A-Car</a></p>

Reviews, get directions and contact details for Enterprise Rent-A-Car

Story

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies