Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 3850 E Foothill Blvd, Glendale, CA 91214, USA

Phone: (818) 248-8922

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State: California

Zip Code: 91214

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Reviews

My family and I have rented from Enterprise many, many times with no problems, but this most recent experience was dreadful, starting with two employees who clearly didn't want to be at work that day. I get it! That they hate their jobs couldn't have been clearer! Why work with the public, however, if you so obviously don't like people?  I take that back; an attractive woman came in while I was there, and these two guys were  tripping over themselves to be helpful and friendly to her, proving they were capable of civility if properly motivated. But the rest of us in their office were blandly and indifferently processed, rather than helped. Rarely have I ever felt so completely undervalued. 

The negative experience continued when  it came to the car selection process. As a returning customer, I had been offered a choice between a 20% discount or a free double upgrade. Since four adults sized people would be traveling in the car for many miles together, I chose what I thought would be a larger vehicle over the monetary discount. I was offered only small cars, however, that appeared to have more gizmos on them than was standard-or necessary. Things I didn't need. I told the man showing me the car my traveling situation, also adding in that my daily driver is a 1974 Volkswagen- as basic a vehicle as any on the road. I wasn't telling the man this to be chatty, but rather to let him know what I was used to in a vehicle. My needs were dismissed entirely by this man, though to his credit, he did manage to show me how to open the gas tank on the tiny car he offered, and when pressed, how to start the car. The guy seemed much more interested in trying to determine where I was going and why, which I felt was none of his business. I guess his questions were supposed to have passed for customer service. Personally? I would rather he's have shown me how to move the car seat forward, which on the driver's seat, was electronic and incomprehensible to me, but by the time I was seated in the car, he had long left, and I was disgusted enough to not want to run after him. I drove home on my tip toes. 

This trip could have been great, but the small car and the rental process had started it out on a negative foot. I picked up the car on a Thursday, an hour before Enterprise was due to close- certainly NOT their busiest time. There was no reason for me to have been so completely disregarded and treated like an annoyance. I didn't go there in a bad mood, but I left in one. Why? Because the two male employees there couldn't be bothered.

 8 years ago (08-11-2017)

I had a great experience at the La Crescenta office with a monthly rental. The price was very competitive compared to other companies, and the customer service reps were friendly and helpful. It is nice to have a branch so close to home. Because of this, it can get busy, so plan ahead if possible. Weekday afternoons are best.

 8 years ago (27-07-2017)

People were extremely nice yet very busy handling everyone.  I was impressed with the service and Enterprise will be my choice of a car rental place when needed again.

 8 years ago (10-10-2017)

It is almost two and half years that I go to this place for my rental need and I do it every other week . Personal are very friendly and nice and always I got a very good service.  There was Hertz closer to my location and was just a little cheaper but customer service was terrible and finally they closed it , but I always go to Enterprise just because they are very nice.
Enterprise is not my friend or my family that I am telling this, but I think in this world that trust losing it's values, at least  I feel I have to tell the truth about my  experience with this company. I hope you had the same experience.

 8 years ago (18-07-2017)

Always come here for my trips happy people lively service

 8 years ago (28-09-2017)

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