Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 1820 S Brand Blvd, Glendale, CA 91204, USA

Phone: (818) 244-6200

Website

State: California

Zip Code: 91204

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Reviews

Guy who helped me, Art was awesome.  Car was great but smelled a little like cigarettes.  I mentioned it to Art and he discounted my rate.  Always happy with Enterprise and have been using this location for over 10 years.

 9 years ago (27-10-2017)

Enterprise has and still is my first choice for car rental.  However, I will never return to the one at 1820 S. Brand in Glendale.  While our representative was extremely nice and apologetic, her attempts to be accommodating for futile.  We were offered two cars initially, neither of which anybody could find the keys.  The third car was filthy with stains on the both front seats that looked like they could really ruin your clothing.  We were offered a third car, but the keys weren't to found for that one either.  We ended up with a dirty Jeep Liberty.  It was so dirty, it was difficult to see out the windows.  Why did we take it? We just wanted to get out of there.  During the entire fiasco, my daughter and I were caught in a nasty angry dispute between a representative and a customer.  There was yelling and foul language and to be honest it got scary as the conversation grew threatening.  The customer was angry that keys couldn't be found for the cars he was offered and the other cars he was being offered were dirty as well.  In addition, he requested a car that was parked on the lot after finding all the others were keyless or unacceptable.  They told him he could have it but it would take a very long time before they could get it for him because it still needed to be checked back in.  He saw that the same car had been used to transport other customers.  That was a red flag for him as he was concerned that the car was still checked out under a customer's name and Enterprise was driving it around with other passengers in the car.  After hearing something like that, I was concerned with liability issues that could occur after I would return my car.  This place is very poorly managed.  Somebody needs to really crack down on this place.

 9 years ago (30-08-2017)

Lauren is the best! Ask for her to help you, she is super nice and helpful. I gave the place 1 star earlier for my bad experience, now I switched to 3 stars because only her amazing customer service.

If you interested why I gave the place 1 star earlier, please read below, 

I booked a full size vehicle to replace my car that had a car accident, and they give me the smallest car ever, not washed and smelly.They told me to come back tomorrow, So I came the day after and they still don't have cars! 

My problem isn't solved yet! I still drive the dirty smelly car... "solved" 

I don't understand how a car rental company doesn't have cars to rent! Why not saying from the beginning?! Complete mess! 

But they have nice employees, thats why I gave them the one star! 

 9 years ago (08-09-2017)

The service is rarely good here. I reserved the car online.  It was not ready, it was dirty
 Also even though I live in the neighborhood and am a enterprise member o was informed I could not rent without a utility Bill! After a hour of frustration in am ready to leave and they want 400 security up front! I paid and left. This place is a hassle not worth the time to give them money

 9 years ago (04-10-2017)

Took about an hour to get a car on a Wednesday morning with a reservation booked a month in advance. I guess they don't actually reserve the car you booked, they just try to get you anything. Super friendly people that work there, not your typical zombie workers, they were genuinely nice, it's not the employees fault, just the place needs more inventory or a better system in place. I got charged $100 more than I should have but they corrected it for me once they realized it was their mistake. I recommend going to the airport instead unless you're okay with driving any car they happen to have at the time. Upon returning the car there were about 15 other people as well and only one poor sweet girl working so it took 30 minutes just to hand over the keys. She was amazing but I felt terrible because everyone was waiting plus she had to answer the phone as well. Enterprise seriously needs to hire more people and get a better system in place here. 

 9 years ago (24-07-2017)

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