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Grand Appliance and TV

  1. West Town
  2. Western Springs Electronics Store
  3. Illinois Electronics Store

Reviews, get directions and contact details for Grand Appliance and TV

Address: 1300 W North Ave, Chicago, IL 60642, USA
Phone: (773) 252-1908
State: Illinois
Zip Code: 60642


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Reviews
We just left Grand Appliance tonight and were extremely impressed with the people we worked with. Unfortunately we only heard one of the names of the associates we worked with, Garrett, but they all were great. We've been to most other Grand stores in the area and left very unsatisfied. We have also been frequenting ABT and won't go back due to how pushy, fake and unknowledgeable they are. We're planning a big kitchen remodel and have lots of difficult restrictions for possible appliances needed. These guys here tonight spent a very long time showing models and photos, drawing up diagrams and explaining different options. I never felt that horrible push to buy but, without question, when we are ready to buy this store is getting our money. Thank you.
10 years ago (31-01-2017)
We purchased a washer and dryer (nearly $2,000) and scheduled delivery for two days later. We were told they would come "early afternoon" so we took off work to be home. Early afternoon turned in to 5pm when we were headed out of town for the weekend. They could not reschedule us until 4 days later, where we requested an afternoon delivery and once again took the afternoon off. At 9:45am we received a call that they were 10 minutes away. We again had to take time off work due to poor planning on the company's end. I called the store to let them know what happened and was told that's just the way it goes. The sales rep told me a customer service manager would call me to try to make things right, however we never received a call from anyone. It was extremely disappointing to spend so much money and have terrible customer service. We will not be purchasing from Grand in the future and do not recommend them if you're looking for reliable delivery and good customer service.
11 years ago (18-12-2015)
It doesn't look like much from the outside. Inside they have an impressive selection of quality appliances. Their sales staff is very knowledgeable and work hard to help you make the best choices for your needs.
11 years ago (04-10-2015)
From the point of talking to the salesperson to getting the washer/dryer installed it was a easy and seamless. I wish other stores could come close to service, pricing offered by Grand. Will definitely come back for more.
12 years ago (21-01-2015)
Absolutely the best place to purchase appliances, Go shop all the big box stores if you want but if you do bring the quote to Grand and they will either match or beat that price, and It's a local family owned business, always support your local small businesses, think globally, shop locally.
12 years ago (30-07-2014)
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