Hertz

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Address: 3205 Virginia Beach Blvd, Virginia Beach, VA 23462, USA

Phone: (757) 463-4560

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State: Virginia

Zip Code: 23462

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Reviews

There was a guy named Jake who, since the minute we walked in, has been helping us find a place that would rent cars without a credit check. We had our hopes down since the previous two places said they couldn't rent out a car to my mom. Then, the "manager" came out to "help" us by giving us an attitude and saying that renting a car wouldnt be possible. My mom with no other options decided to do the credit check and when Jake ran her card he got more excited than she did! She ended up passing and he immediately set up the paperwork and gave us the car keys and we were then on our way. Jake deserves to be manager not whoever the hell that lady was who was giving us an attitude.

 8 years ago (22-10-2017)

This was my first and worst experience ever with Hertz! Money was held/charged, causing me bank fees. The car dealership put me in the rental for repairs on my car I bought from them. They have a contract with Hertz since they had no more loaners. Per Hertz they still needed a card on file so I complied. I should have never been charged because the dealership stipulated they were paying for it and had an account with Hertz.  It was a total mess dealing with Hertz trying to get my business straight and my money back. Even was given the district manager to call (Spivey) to date still no return call to straighten out the situation. Will not recommend Hertz to anyone...
Very disappointed and Frustrated
Mr. Boyd

 8 years ago (14-09-2017)

The vehicle I received smelled of smoke. When I called she said she would update the account the following Monday (instead of immediately on Saturday) so I would not be charged for the cleaning fee. It was pulling teeth to get this done because "it shouldn't smell like smoke". Although I'm sure they charged the prior driver for this fee they hadn't cleaned it before handing it off to me. 

After returning the vehicle an additional hold of $49 was placed on my card, a charge not disclosed even though the return was scheduled for after hours and was in fact returned early (though I was still charged until the scheduled time). This is being worked on but will take up to 5 days to reverse the hold.

In addition, when I asked for an invoice the local office where I picked up/dropped off the vehicle said they were unable to help and sent me to an 800#. I was transferred to 2 departments and will still be waiting 2-3 days to receive the completed copy & will not know until then if they've reversed the initial hold of $200 + the additional hold of $49, or if I was also charged the smoke cleaning fee. I won't be using Hertz again.

 8 years ago (09-10-2017)

Very friendly and efficient staff, super easy rental and return process. We were highly satisfied with our renting experience here.

 8 years ago (12-09-2017)

I was supposed to get a call when the insurance amount was getting close to running out. I did not. I reached out to them and found out that I had a bill of $98 so far. I told them I was bring it back. I did and then I received a bank debit  of $150. I called them and they gave me the run around about the holiday and ect. I asked what I was being charged for and said they weren't sure, that they would have to get back with me after they figure it out. VERY UNPROFESSIONAL!!!!!  I don't mind paying for anything I owe but!!!!!!!!

 8 years ago (10-07-2017)

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Hertz

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