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Hertz National Harbor - Gaylord Hotel

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Address: 201 Waterfront St, Oxon Hill, MD 20745, USA
Phone: (301) 567-4160
State: Maryland
City: Oxon Hill
Zip Code: 20745


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info
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Reviews
OMG! Definitely a big improvement at this location. Walked in on Thursday to pick up my rental. The keys and contract was printed and ready to go with the car parked outside! Customer Service was amazing as well. Now if we could just get someone to answer the phone when you call.
8 years ago (23-03-2017)
It is great working with them. They know my name, they always offer me the best rate and great cars. I refuse to go anywhere else
8 years ago (01-12-2016)
The car itself was very nice, didn't have any problems with it. Unfortunately, customer service sucks! I don't know who the lady is at the desk, but she needs to be retrained or trained for certain situations. If a customer calls for detailed information then she needs to allow the customer to speak to someone that can help him/her. What is the purpose of being there if you can't help. Secondly, when customers are using points or promotions, it would behoove the agent to double check and make sure all funds are accurate. I never had an issue making contact and extending my rental, understanding my contract, and returning it, until now. Oxon Hill's location needs to do better. The only reason why it gets 3 stars is because one of the agents took the time to help me get my contract resolved do to miscommunication from the other agent, and the car was decent.
9 years ago (23-05-2016)
I was initially alarmed when I pulled up and saw several Police Cars ~ Something had happened, but Anthony at the front desk assured me that my wait would not be long and all was well with my reservation. Upon my return of car, I found out my pick up Ride was gonna be delayed. A driver (SEAN) was assigned to get me home without delay! I'm loving my HERTZ GAYLORD family
8 years ago (09-01-2017)
I experienced a longer than neccesary wait for my vehicle...all because this company has one single employee to service the customer first thing in the morning! That's right it was a one-man-show. The receptionist was the runner who was the person who also stated she needed to clean the car! What! Great employee, but one employee doing it all was a major slow up. Hertz needs to make sure all locations are running smooth and bringing customers prompt and service.
8 years ago (15-10-2016)
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