Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 2500 National Ave, Garage A, Arlington, VA 22202, USA

Phone: (844) 648-1606

Website

State: Virginia

Zip Code: 22202

Opening Hours

Monday: 5:30 AM – 11:45 PM
Tuesday: 5:30 AM – 11:45 PM
Wednesday: 5:30 AM – 11:45 PM
Thursday: 5:30 AM – 11:45 PM
Friday: 5:30 AM – 11:45 PM
Saturday: 5:30 AM – 11:45 PM
Sunday: 5:30 AM – 11:45 PM

Update Info

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Reviews

Despite previous bad mistreatment they did to my mom, this time the staffs that were there were very helpful and understanding both at the pick up and drop off time. The car they gave me originally didn't smell good so they immediately upgraded me. It was awesome and I appreciate that. I didn't like the place after the way they mistreated my mom but I decided to give them another chance. It seems the staffs that mistreated her weren't there this time. Whoever staffs you had on shift on 12/05/17 you should have the same type of staffs! They were brilliant! They definitely know and understand customer service.

 7 years ago (06-12-2017)

Car rental was quick and easy.  The service was better than what I could ask for.  The representative was very good in taking their time reviewing the vehicle and going over the details, and didn't not force me to use anything that I didn't need.  Was very helpful in having me pay for the gas for full tank vs. fueling outside, since most of the gas stations were further away from the return site.

 7 years ago (04-01-2018)

I have several questions regarding my recent experience dropping off a rental car at Enterprise Ronald Reagan Airport. 

1)  When I dropped the car off at Ronald Reagan Airport, why did the person who met me at the drop-off line not know to give me the appropriate documentation before sending me to the Enterprise kiosk to close the contract?  You know, most rental car companies have a little scanner that will close the contract and print a receipt for you right there.  At least, ones with any illusion of customer service do.
2)  Why did the people at the Enterprise kiosk send me back to the rental drop off line to try to hunt this gentleman down instead of calling over, or sending someone themselves?  I guess the 5 or 6 representatives just standing around and chatting were up to something really important.
3)  Why could the people at the Enterprise kiosk not just look up my reservation with the confirmation number or receipt from pick-up that I had on my person?  You know, like they did when I picked the car up?  The representative literally told me, "I can't do anything at all with that number."
4)  As I tried to find an Enterprise representative to help me get the requisite documentation at the drop-off line, I observed another customer try to exit with her new rental by driving the wrong way through the drop-off line.  How is this even possible?  Could some better signs be put up, maybe? 
5)  Why did it take me 15 minutes and 5 different Enterprise representatives, each of whom "would be right with me" at the drop-off line to get the appropriate documentation to take back to the Enterprise kiosk?
6)  Why did the Enterprise representative who originally met me at the drop-off line blame me for not knowing what documentation he was supposed to give me?  In what universe is it my job to tell him how to do his job?

I guess I should consider myself lucky that nobody got around to driving my rental car off to be cleaned and picked up by another customer, or as far as Enterprise is concerned I'd still have the car in my possession.

      
      
      
 7 years ago (03-11-2017)

They were very polite and customer friendly.  We got there late and therefore not much staff.  Wish they could have had a few more people on call or something.  Maybe even those self-service kiosks.  Again, Staff was WONDERFUL and that speaks volumes to me.  Needed to extend and they made it very easy.

 7 years ago (01-11-2017)

I got in really late, and was exhausted.  Somehow, the Enterprise team knew this and got me in and out without unnecessary questions or processes. They're swift, prepared, and got the checkout process down to perfection.  (Thank you Enterprise for ensuring your employees are happy.  Otherwise, they would not do their jobs to perfection.  Keep them happy, and they'll make sure your customers are happy.  It's why I gave the 5 stars.)

 7 years ago (17-10-2017)

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