Hertz Rent A Car

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Address: 1441 S Guilford Rd, Carmel, IN 46032, USA

Phone: (317) 587-1640

Website

State: Indiana

Zip Code: 46032

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I was immediately placed on hold, waited 12 minutes before hanging up.

Location Specific: We were charged approx $15 for a fuel and service charge when the car was filled up 1.7 miles away (at Meijer) before directly returning it to this location. There is no possible way the car was not returned without a full tank. REVIEW YOUR RECEIPTS PEOPLE!

HERTZ as a company: Rental car toll passes are the biggest rip off scam if there ever was one. We went through ONE (1) toll for $2, which conveniently does not have a pay online option. Because of this, we will be billed for the PlatePass for the full rental duration (4 days) @ $5 per day, plus the toll fee of $2 = $22 [FOR ONE TOLL!] Our option was to either open the toll pass and get charged upfront, or wait for the electronic tolls information to catch up with us through HERTZ, which as I understand from talking to the specific toll agency and American Traffic Solutions (ATS), we will be billed for the toll pass for the duration of the rental. So either way, we were going to pay $22 to pass through this one time $2 toll.

 7 years ago (02-01-2018)

During the busy summer season I was able to reserve a Corolla for a good price the night before I needed it. And the staff was super nice!

 7 years ago (18-01-2018)

I needed a rental car after someone hit my car and their insurance company uses Hertz. The Hertz location that the claims department gave me did not have the staff available to pick me up, so he had the Carmel location contact me. The guy that called me was so incredibly rude!!!. I tried to explain to him that after dropping my car off at the body shop that I had no way of getting back to work or home, but he would not let me finish my sentence. He was extremely condescending. I did let him know that he was being rude and he said "You're mad because you're not getting your way". It wasn't about getting my way, I was in an accident and needed a rental. That's his job. I called the claims department to let them know how I was treated and they arranged for Enterprise to contact me.  Wow, what a huge difference in the way I was treated. They were very kind and accommodating.

 8 years ago (11-10-2017)

Responsive and knowledgeable staff, AAA compatible discounts, decent selection of vehicles. My particular car wasn't very clean but it was a last-second rental so I don't hold that one against them

 8 years ago (20-12-2017)

I've rented from here quite a few times and will continue to do so though the performance has eroded over time. The proximity of this satellite is the draw. I suspect that because it is a satellite with lower volumes than regular sites, the quality of cars is significantly poorer and the staff service is irregular. I've always felt the staff care, try hard, but you can tell they get overwhelmed and/or are undertrained.

star for geographic convenience
star for hours of operation
star for car variety, cleanliness, miles
star for staff effort

years ago (26-08-2017)

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