Highline Imports

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Address: 805 W Canal St, Easton, PA 18042, USA

Phone: (610) 250-5600

Website

State: Pennsylvania

Zip Code: 18042

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

If only I could give negative stars. Worst experience I ever had with a dealership they do not stand behind the vehicles they sell. Warranty is a joke and no one will answer at the service desk anyway. Don't waste your time or money. All good reviews must be added by dealership because they can't be true. Stay away. I will update as often as I can to convey the level of disgust I have with the service of this establishment.

 8 years ago (18-01-2018)

I see quite a few bad reviews of this place and I do not really understand based on our experiences.  We actually DID have issues with the truck we bought but the owner Peter absolutely took care of us and made things right. It was a 17 year old truck things can happen - but before we left the lot the power locks on two doors stopped working.  Highline fixed it without hesitation.  When we returned 200+ miles to Virginia the truck actually failed inspection which was confusing since it just passed PA inspection.  It was just too far to drive back but Peter worked with us and had my local trusted shop do the repairs.  I mentioned to Peter that I had to change the cabin filters as well and he offered to send me a check for that too.  I have never had a USED car dealer provide service like this.   Through all of the ups and downs of the process Peter was professional and genuinely seemed like he cared about us being happy and about how his business would be perceived.  Despite having issues with the truck I would absolutely drive 200 miles back here if I was in the market for another used vehicle.  It has been just over 30 days since everything was repaired and the truck has been great.  James was also extremely friendly, helpful, and diligent in returning our calls as we were coordinating everything. 

The real test is when bad things happen - what does the business do to make it right?  Highline navigated the waters well here and as a result we would absolutely go out of our way to return here.

 8 years ago (06-11-2017)

Please don't go there.we drove 82 miles to see a ford trac that looked good in the pictures and writ up.they knew I was coming. When we got there the tack truck was not even detail. Plus they had to jump start it...no apologies. What a waste. I was ready to buy it's like they didn't want my business .what a wasted day...I am retired and this place is the worst I ever went for a car...the end. ....

 8 years ago (23-12-2017)

I typically take bad reviews with a grain of salt, so when I saw a fair amount of bad reviews I did just that...but this was one of those times that I shouldn't have!!  I talked to James 3 times on Monday about a van that I was really interested in and he assured me there was no one else looking at it...I saw on carguru that they had it for at least 5 months.  I live an hour and a half away so I called Highline Imports the next day (Tuesday) on my way up and they said great we will see you in an hour or so.  When we get there the lady at the front desk asks if we want to test drive it and I said Yes, so she goes back into the office and talks to the salesman and he says its sold!  I went back in the office and pressed him on it and he said someone made a deposit on it over the phone the day before (Monday).  This is the same guy I talked to a little over an hour before on my way up!!  Not sure if it is just a very poorly run business of if they are dishonest, but I had the distinct impression that it is both!!

 8 years ago (09-01-2018)

Please don't waste your Saturday (or any day) at this dealership.  I read past reviews, so I was skeptical about going to this dealership.  Well, I should have listened to what everyone else had to say.  There is no direction or guidance at this place.  You'll wait around forever to speak to someone and then quickly get passed off to someone else who seems to disappear for an hour or more.  Also, the owner will insult you and your vehicle that you're trading in.  As I was told, my 2007 Audi S4 is a ticking time bomb ("tick, tick tick").  Please do not waste your time with this place.  Their cars are not that unique.  Also, the owner does not deserve the business from hard working, honest people.

 8 years ago (30-09-2017)

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