INFINITI of Thousand Oaks

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Address: 3570 Thousand Oaks Blvd, Thousand Oaks, CA 91362, USA

Phone: (866) 278-9955

Website

State: California

Zip Code: 91362

Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews

Great experience in leasing my Infinity 2017 QX80.  Dealt with the fleet department and Fidel, Dennis and Dillon did a truly exceptional job.  I have purchased or leased many, many vehicles over my life time and this was the best experience I ever encountered at a dealership.  Give them a try if you are looking for an Infinity product, you will be glad you did!

 7 years ago (02-02-2018)

This is THE best dealership ever hands down! I got my wife a Q50 from Fidel, and Dennis. They really make you feel like family. They make it really easy for you to do business with them. I  recently came in for my first oil change and Patty in the service department took great care of me. This whole place is just amazing. So if you're looking for a new car or looking for a awesome service department this is the place. I highly recommend this place to everyone.

 8 years ago (09-09-2017)

Hello fellow customers,

I would like to let you know a little bit about The Infinity of Thousand Oaks service department and management. They LIE to the customers about unccesary services that vehicles don't need and overcharge them. I completely understand that vehicles need certain services for safety reasons but that's not the case here. Their speciality is sweet talk to the customers. Management such as Nicole House and Julio Ramirez are well aware of the shady situation and don't care about the customers. They only care about making their money. It it's not fair for the service department and management to take advantage of the people that aren't to familiar with cars. They are just taking advantage of the trust people have giving into this dealer. I highly recommended if they advice on services compare it with other dealers for reassurance.

Please stay away from this place it's NOT honest at all.

 8 years ago (23-12-2017)

We are an out of state buyer and  purchased our 2018 qx80 vehicle from infiniti of Thousands Oaks. We had visited or talked to many dealers before talking to Dennis at the Infiniti of TO. All process was hassle free and we worked with Dennis to make the deal without even visiting the dealership!!. I highly respect the honesty of this dealership and incredible pricing offer that no other dealer was able to match or even offer.  After the deal was finalized, I visited the dealership, met the staff, signed paperwork and was able to leave in a matter of an hour. No overselling or gimmick and whole transaction was very smooth. We arranged our own transporter for shipment, and the vehicle was delivered to our home with out any issues.

 8 years ago (28-12-2017)

Where to begin.

I want to start out by saying I worked with Johnathan who's a good guy and a class act. I have no issues with him personally.

What I do have issues with is his management and the procedure at which the Infiniti Thousand Oaks sales team conducted business.

My assistant and I went through all paperwork ahead of time on the phone. Job history, contact information, you name it. Thousand Oaks is about an hour and 15 minutes away from me so I didn't want to waste any time going through that at the dealership. 

Everything was going great and I practically was out the door with the car keys in my hand. Then they pulled up a credit report and told me my credit was too "light" and that I would be unable to leave with the vehicle unless I had a co-signer. Excuse me?

I'm a 24 year old entrepreneur from Beverly Hills. Outstanding credit. Great job history. Ready to pay the down payment immediately. It was the last day of the month (7/31/17) at 5:30pm. I've never seen something so amateur and unprofessional. First of all, not sure what credit scan their running over there. Secondly, it should have been covered in the call before I made the trip out to the dealership so I at least knew ahead of time.

What's funny is that I had 3 referrals and buddies waiting to buy a similar model and it would have all gone to Johnathan and his team. No questions asked. That's a sailed ship and they won't be going anywhere near this place. I'll be taking my business elsewhere.

 8 years ago (03-08-2017)

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