Jiffy Lube

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Address: 10519 York Rd, Cockeysville, MD 21030, USA

Phone: (410) 666-7600

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State: Maryland

Zip Code: 21030

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Reviews

I always bring my car for an oil change to this location. They always have friendly stuff and quick service. 
They don't seem to over charge me for any unneeded services. 
They take online coupons and if you don't have one available they can help you out of you just ask.

The waiting room has been recently upgraded and remodeled. It is now even more comfortable  to sit and  wait for your car

 8 years ago (10-07-2017)

I've typically had good experiences in the past. My visit on 5/8 was less than pleasurable. Rob is always great, shows impeccable customer service. Can't say the same for managers Terri amd Bob. Not only did they change my filter but not put oil in my vehicle, they did not properly secure my air box after changing my battery. 2 hours later my car shut down in traffic on York Rd, just outside of Precision Tune. The guys at precision tune connected and secured my air box, free of charge. It wasn't until I had repair work done on 5/12 that I was informed that my car had no oil after just paying for an oil change days earlier. Oil leak was ruled out, it was simply not done by Jiffy Lube. They refuse to accept responsibility for what very well may have been an accident and are giving me a difficult time honoring my request for a refund. Be sure you receive all services you paid for BEFORE leaving. I paid over $300 to them in one day for brakes and a battery and they simply refuse to reimburse me for an oil change they did not do. Will be filing additional complaints should my request not be met.

 8 years ago (16-05-2017)

The stars are for the friendliness of the staff only. Every person I dealt was very nice and polite starting with the employee who walks you from your car to the waiting room and offers you a beverage. 

Of course you go through the typical routine of the mechanics trying to upsell services. But I simply said no to most and they did not hassle me. 

It was at the end, during paying, that I realized I was paying $105 for an oil change and tire rotation. Now, I do use synthetic oil which I know costs more than regular. I also am not arguing that it should cost $80 for a syn. oil change. While this does seem like a lot to me, I wont dispute it. I just think I should have been informed. The gentleman taking my payment said "oh, didn't he tell you out there how much it cost? he should have." well....he didn't and I was caught off guard at the time of payment which should never happen. 

I should have done my research on the cost but I typically take it to a locally owned shop where it is half the price. This was my first JL experience and hopefully my last.

 8 years ago (05-07-2017)

I used to get oil changes at the dealer, then visited the Jiffy Lube in Bel Air a few times, but I have to say this is where I will definitely be returning. They close at 6:30 pm & I pulled up at 6:10 pm expecting to just get an oil change. They told me I needed brakes & tires which I was aware of, but since they were closing soon I didn't think they would have enough time.  The man up front, Rob, said it wouldn't be a problem & they got right to work. I didn't get his name, but manager at this location is who did my brakes & he must know what he's doing, because I got my oil change & both sets of brakes done in less than an hour! Plus, the customer service is great at this location. I paid for my oil change & brakes & then told the woman I forgot to give her my $10 coupon. Without any problem, she gave me a $10 bill back.  I felt like each person I spoke with was genuinely happy to help.

 8 years ago (18-04-2017)

Very fast and friendly staff. They are very knowledgeable and helpful. It seems like they take customer service seriously. 

 8 years ago (11-07-2017)

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