Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Minnetonka today.

Address: 12535 Wayzata Blvd, Minnetonka, MN 55305, USA

Phone: (952) 593-1000

Website

State: Minnesota

Zip Code: 55305

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

related searches: KAY Jewelers Outlet, Kay Jewelers credit card, Kay Jewelers engagement rings, Women's KAY Jewelers, KAY Jewelers Near Me, KAY Jewelers locations, KAY Jewelers rings, Kay Jewelers login

Similar places near

Helzberg Diamonds 33 meter This store offered the worst customer service I have ever received. Long story short,...

Minnesota Jewelry Buyers 825 meter Legit. I called and left a message in the morning and he got back to me within an hou...

Shane Co. 1 miles I bought my wife's wedding ring here 10 years ago. We just went back in for an upgrad...

Graham Jewelers 4 miles The minute we walked into Grahams we knew that it was a special place. We had gone to...

Bergstrom Jewelers 4 miles As a prospective customer, the service was attentive and helpful. After becoming a cu...

Continental Diamond 4 miles I had the most amazing experience. Ashly was so easy and great to work with. She l...

R.F. Moeller Jeweler 7 miles I highly recommend Moeller Jewelers. They provide excellent service - to even their s...

Diamonds Direct 7 miles Maria and the staff were excellent at helping us design a custom engagement ring that...

Knox Jewelers 7 miles I love Knox! They have hooked me up on multiple occasions with beautiful jewelry at r...

lucky jewelry 8 miles We live out of town when we arrived at the place it was probably 15 mins to closing b...

Wedding Day Diamonds - Eden Prairie 8 miles We choose wedding day diamond for their amazing policy and life time warranty that th...

JB Hudson Jewelers 8 miles Excellent customer service. Down to earth staff. Very impressed with the horologist...

Commers Custom Jewelers 8 miles So incredibly pleased with everything! We were on a very tight time crunch due to an...

R.F. Moeller Jeweler 8 miles I came in on Tuesday 11/21 while on my lunch break to just look around at some watche...

Gittelson Jewelers 8 miles World class and impeccably personal service and professionalism with literally decade...

Jared The Galleria of Jewelry 8 miles The service here is stellar, and the prices are very competitive. We found my dream r...

Tiffany & Co. 8 miles Morgan was Wonderful!!! She was knowledgable and so patient when helping me decide on...

Scheherazade Jewelers 8 miles The variety of pieces they carry is the best that I've found. I bought this blue topa...

Reviews

I went in this store to pick up a purchase that was paid for on line the store manager John was waiting on me.told me because my name had a - in it I couldn’t pick it up. He had to cancel the order which didn’t make any sense to me. In canceling the order that means my money would be back on my credit card in 5 to 7 business days and he don’t know what to tell me there’s nothing he can you. He had no empathy no nothing it’s my problem how am I going to deal with it basically. It’s the holidays almost last minute and I was forced to find another way to make a purchase that I already made. Instead of him calling for assistance. I would like to say it was he just don’t know any better but after the rest of my experience in that store no I would say other things was playing a part which is sad it’s 2017 and African Americans money is still not good.😡 that was our favorite jewelry store

 7 years ago (21-12-2017)

I have now been sitting in the store for 20 minutes even just waiting for someone to acknowledge my presence. Not a single, "hello" "we'll be right with you". I'm pretty sure it's company policy to at least acknowledge your customers even if it's busy. There are two associates and both are busy with customers but I haven't even gotten eye contact with either associate. I have had nothing but problems with Kay lately and the decline in customer service is convincing me to take my business elsewhere. I am so disappointed that I am stuck with this company for the lifetime of my ring or until I can possibly get a different ring. At least from now on I know not to come to this location in particular.

 7 years ago (15-07-2017)

Brit and Colin were extremely helpful and kind during a lengthy exchange process. They made me feel important, and I'm eager to return for my next purchase.

 8 years ago (12-06-2017)

My fiancée bought my engagement ring from Kay Jewelers online last spring, 2016. I had been looking for a wedding band to go with it and happened to go into a different jewelry store where she cleaned it and checked the setting. She told me I had a missing diamond and two loose stones. So, we took it to Kay, at Ridgedale, where they said they'd need to send it in for repairs. They did honor the diamond guarantee and this would be done at no additional cost to us. I was told it would take about a month. When that month was up we heard from them letting us know that the ring wasn't fixable and would need to be replaced with a brand new ring. So, more waiting time as well. Let's talk about this, my fiancee was  sold a ring that was in such bad shape that it couldn't even be repaired??!! So, finally heard that the replacement had arrived at the store but would now need to be sent in to be sized. So, 6+ weeks after bringing it in, I finally was able to  get my ring back. It looked great and we were very pleased, especially with the service from Danny at the Ridgedale location. He appraised a different ring of mine and I ended up trading it in for a wedding band from them as well. That was yesterday, 4/11/17. This morning, less than 24 hours after picking up my ring, a diamond fell out of part of the setting! Somehow my coworker was able to find it so I do still have the diamond. However, what the heck??? A "brand new" replacement ring... lost a diamond within 24 hours of picking it up?

I don't have a problem with the store itself. We enjoy working with Danny and he's been very helpful. However, Kay Jewelers in general, their quality control and the products they sell are extremely questionable in my opinion. 

This story is to be continued. I will be calling the store when they open today to see what they can do for me now. My wedding is less than 6 weeks away.  I'm afraid it's a just a poorly designed setting and they sold him the first ring originally knowing that. The one we started with couldn't even be repaired!!!  Let's see what they'll do to accommodate me and my fiancée... and in time for me to have a ring for my wedding day. I'm even more nervous especially since I ALSO bought a wedding band from them.

 8 years ago (12-04-2017)

They were really helpful when I came into get help with broken chain for my necklace today! Great customer service!

 8 years ago (14-04-2017)

Comment on this business

Map, Satellite View
Street View

to add Kay Jewelers map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=kay-jewelers&id=1273425&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/kay-jewelers-i1273425.html" target="_blank" title="Kay Jewelers">Kay Jewelers</a></p>

Reviews, get directions and contact details for Kay Jewelers

Story

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies