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Life Time Athletic

  1. North Raleigh
  2. Raleigh Gym

Reviews, get directions and contact details for Life Time Athletic

About

Life Time – The Healthy Way of Life Company

Mission

Our mission is to provide an Entertaining, Educational, Friendly and Inviting, Functional and Innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.

Address: 8515 Falls of Neuse Rd, Raleigh, NC 27615, USA
Phone: (919) 582-7000
State: North Carolina
Zip Code: 27615


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Reviews
Greta gym! I've been going to gyms for over 30 years now. I can say that this location is one of the nicest and cleanest gyms I've been in. The gym floor is laid out well and the equipment is well maintained. The locker rooms are nice and there is usually an attendant available for any locker/towel issues. In addition to the normal gym amenities, their kids area is excellent in offering programs for kids 2+. The membership is a little pricey but if you use the kids area then it is well worth the cost.
8 years ago (13-10-2017)
Although it was quite costly, I joined in 2016 and loved going. Had to freeze my membership spring of 2017 which was not an issue as I was told (when I signed up) that I can do so any time at no charge. Well, I was charged an "administrative fee" ($15 to freeze my membership) and was told should I decided to cancel, I can do so at any time. Well, I am now canceling (mainly because of how crowded it is and how often they change instructors for classes) and was told, can't do that over the phone, I have to come in or send a certified letter AND it will take 30 days to cancel! All I can do is scratch my head. I have come to realize sometimes having all the "bells and whistles" doesn't necessary mean you are getting the best......customer service needs to be improved and better communication to their members too.
8 years ago (29-08-2017)
Always a lap available. Locker rooms are awesome. Showers could use more space to put items. Another corner shelf. Massage services are great. Cafe us excellent. Staff is friendly and helpful. Only 6 week member so far.
8 years ago (10-07-2017)
I'll start with the positive. This is a beautiful and expansive facility with lots of amenities. The physical aspect of this location is more than adequate. However, if my job did not pay the majority of my membership dues, I would cancel my membership. The customer service is consistently horrible. I've noticed that when members lock themselves out of their locker, the staff seem bothered to help them. Last night in fact, an older locked herself out of her locker. She was trying to speak to the staff member to understand what she did wrong and the employee was talking very fast and rushed through her explanation as if she did not have time to help. One of my friends needed help getting into his locker and an employee who was actively cleaning the sinks said he could not help him because he was off the clock. The sales team is not friendly unless you are bringing in someone who might potentially join the club. Other than that, you are not a priority. Took me a week to add someone to my account. It would be helpful to post the pool schedule in the locker rooms so people don't come to the gym expecting to swim only to find out that both pools are reserved for adult and kids swim practice. I've wasted two trips to the gym only to find out that all lanes were reserved. For the amount of money paid in dues, I would expect a much better experience. Instead, I always feel as if Lifetime feels like it's doing me a favor by allowing me to be a member. The majority of the facility needs a lesson in putting the customer first and exercising soft skills.
8 years ago (14-06-2017)
My friend who is a member asked me to come to the gym with him. As we entered 9:45 pm there was a new guest policy that only allows guests to enter 5:00am to 9:00pm. I drove my friend to the gym so he lost his ride back home and I ended up having to leave. This is a beautiful facility which I was thinking about signing up. Never coming here again.
8 years ago (07-07-2017)
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