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MainStay Suites

  1. Virginia
  2. Williamsburg Lodging

Reviews, get directions and contact details for MainStay Suites

Address: 814 Capitol Landing Rd, Williamsburg, VA 23185, USA
Phone: (757) 229-0200
State: Virginia
Zip Code: 23185


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Reviews
How bad??? Well, I paid in advance but checked out early anyway. That bad !! The hotel is quite old and rundown. The lobby and hallways smell of stale pets and their excretions. The layout is extremely odd and exhaustive. We stayed at the end of a very long hallway on the third floor. Each floor has multiple levels separated by 2-3 steps. Each level has 3-4 rooms on either side of the hall . I do not know why this is but it is on every floor. Each level is separated by a few steps and a wooden, carpeted ramp that sits in the middle of the mini staircase and leaves about 18 inches of space on either side of the ramp to walk on. If there was ever an emergency this layout seems deadly. We descended 4 levels to get to our room. It was a ridiculous distance from the elevator and although we later found another​ elevator closer to our room, it was the same reverse trek upwards the same distance through a different hallway leading to the lobby. The room has a full kitchen. That was interesting. Large room with a full size fridge & freezer, 2 burner stove, microwave, sink, 1980's table w/ 2 chairs and full sized dishwasher. The decor is outdated. Pieces of the headboard peeling off. One trash can in the whole room, no liner. Very Low-flow toilet that would not flush. I called the desk but maintenance never arrived. I had to dress and walk that crazy long hallway down to the lobby to use that restroom which was horrid. The toilets were filthy with what previous users had left behind. After that I returned to the room and checked out. I do not recommend this hotel and will never return.
8 years ago (17-09-2017)
The hotel has very friendly staff, is clean, and is inexpensive. Our room had a kitchen and everything worked and so was convenient and we ate more affordably. The breakfast has short hours but most everything you'd expect including my favorite: a large waffle maker and one that made 4 mini waffles at once. That said this is an older hotel and inexpensive. This is evident in the decor, structure and details. But since clean and staff friendly,, we're thinking about moving an upcoming stay to here--mainly because of the kitchen and price outweighs it's age.
8 years ago (26-07-2017)
From New Jersey, my sister and I drove to Virginia Beach from Friday-Sunday morning. We wanted our last day to be in Busch gardens so we drove about an hour and a half back to Williamsburg and checked into the mainstays on August 27, and left our bags to go to Busch Gardens. At first glance this hotel was decent. The morning staff was also decent. We got back around 1030pm from Busch gardens. Went upstairs to our room, and started to get ready for bed. My sister, as she always does, pulled back the sheets of the mattress to make sure there are issues. As she pulled it back, there were dozens of blood tiny blood spots. (This means bed bugs) we then checked the other mattress, more blood spots all over. We immediately grabbed our things and went downstairs to the front desk. We told the woman, who was then talking to one of her friends, that we can not stay here, because we saw signs of bed bugs. Her reaction was insane. She acted as if we had created a problem, when we politely mind you, mentioned that we would not be saying that night. She said well I'll check you out and you can call back in the morning to speak to the manager. She did not even offer an apology. Now as normal people would, we spent majority of our money on fun activities and had to drive 6 hours back to NJ. We took pictures of the mattress and will never be staying at a Mainstays again in our life.
8 years ago (28-08-2017)
Clean overall. But only as soon as you arrive. 100% no room cleaning service. We stayed four nights. No-one ever cleaned the room despite of our requests every single day. No-one removed the trash even. If you plan to stay here with kids, carry your vacuum cleaners, soaps, shampoos And even towels unless you can run down And get them yourselves. And please dont go by the photos posted here. We stayed in two bedroom suite. It had one restroom which was smaller than our powder room at home. Only thing we liked was morning breakfast as the breakfast lady was quick, warm and welcoming.
8 years ago (04-07-2017)
An older hotel and the rooms showed it. The breakfast was excellent and the suite feature helpful when traveling with children. The pool area has air hockey, pool table, and a putting green, which is fun. However, my children didn't want to swim in the pool because they could see hair balls on the bottom. It was very convenient to tourist attractions in Williamsburg, but with so many other choices of hotels, I won't stay again.
8 years ago (27-07-2017)
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