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Pacific BMW

  1. Mariposa
  2. Glenn Dale Car Dealer

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Story

Established in 1982, Pacific BMW has grown to become the premier Los Angeles auto dealer in the Southern California region. Throughout our tenure we have strived to include the best possible customer service with top-notch repair/maintenance work and comprehensive new and used car, and SAV inventories.

Pacific BMW was founded in the city Glendale. Since then, Pacific BMW has experienced growth and change, to become one of the largest BMW Dealers on the west coast. Pacific BMW strives daily to provide our customers with an expanded selection of new and used BMW automobiles.

Over the years, Pacific BMW has grown in its current location, and was proud to host our grand opening of our new state-of-the-art showroom including Sales, Service & Parts. Whether you are in need of a new BMW or parts & service for your current vehicle, Pacific BMW is here to assist you with any of your automotive needs!

At Pacific BMW, we look forward to serving you, our valued customer, for years to come. Please stop by our dealership, located at 800 S. Brand Blvd., Glendale, CA and speak with one of our representatives today!

Address: 800 S Brand Blvd, Glendale, CA 91204, USA
Phone: (818) 246-5600
State: California
Zip Code: 91204


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Reviews
I bought a 2018 M550i here because my salesperson gave me a better deal than other dealers in my area. At first he was really responsive and replied my emails quickly. Things had gone bad since I wired the dealership $32k for down payment (the car price is $75k). After they got money, he worked slow and started to ignore my emails and messages. Before I decided to buy the car, he said I would get my car shipped to my home in less than a week but it took almost 2 weeks that since he slowly responded my messages and emails. To make matters worse, he took almost $1,000 for the registration fee and never registered my car as promised. I needed to do it on my own and paid the registration fee myself. It's been over a month since he promised to refund the registration fee to me but I still have not receive it. Do not buy cars from here. You will get a little better price but the worst customer service. Better spend more money to get better service somewhere else and you do not get so much headache like me.
8 years ago (25-10-2017)
We lease a BMW i3. Had it a couple of years now. Found ourselves needing a charge last night and the lot staff at Pacific BMW were outstanding at rearranging a couple of cars to open up a charger spot for us. I have to credit the guys who helped, but recognize that management is certainly a factor in how they are trained and supported. Top notch!
8 years ago (31-08-2017)
They've really stepped up their customer service in the last 15 years. The waiting area is filled with great snacks. Very thoughtful!
8 years ago (27-09-2017)
This is the worst BMW dealership I have ever been to. It really makes me not want to drive a BMW anymore. I tried to turn in my lease here and they didn't want to take it. They told me they had no room on the lot but were more than happy to take the car should I buy another BMW from them right then and there. Then they told me they would take it if I had bought the car from them in the first place. So clearly they had room. Not very smart on how they lie to people. I checked BMW policy with corporate and any dealership branded BMW should take the car. Had an appointment to inspect with Lorie. She took me to the sales dept. WHY? And for an hour I had to explain to the guy that I didn't want to buy a car today. Then he says ok and brings someone else in and the first thing this person said is " So I hear you want to buy a car." They didn't want to listen and just sell me a new car. Bad sales tactic. Then when I finally get them to take my no answer, they decide to charge me on every little thing during the return inspection and still not take the car in. Bad service, bad sales skills and bad staff overall. Steer away from here if you want a car or just go to a broker or something. Definitely don't go here to turn in your car. All they want is to sell you something and if they can't then you don't matter. BMW corporate is aware of this hostile BMW dealership also.
8 years ago (12-07-2017)
I am so thankful for the best ever customer service provided at BMW pacific. Every member of the staff was amazing and supportive! And one of them, whos name is Arman, is the best ever professional! From now on I'm a loyal customer of BMW pacific!
8 years ago (03-08-2017)
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