Pacific Cycle Inc

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Address: 4902 Hammersley Rd, Madison, WI 53711, USA

Phone: (800) 666-8813

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State: Wisconsin

Zip Code: 53711

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Reviews

I bought a $79 bicycle at Walmart...obviously not a high end bike.   When I got it home, I found that the front wheel was warped and it would wobble when I rode.  Even though the bike was probably damaged by Walmart, I called Pacific Cycle and was connected to an actual person in just a couple minutes.  The rep took my name and address, and shipped a new wheel via FexEx no questions asked.  I requested the part on Wednesday and had it in hand by Friday.   I really can't ask for more.

 8 years ago (21-07-2017)

This is the corporate headquarters of brands including: Schwinn, Mongoose, Kid Trax, and Iron Horse. This location does not sell bicycles from this facility.

 8 years ago (14-09-2017)

Don't know if they even know how to make bikes, in the first 2 years my pedals and grips fell off, rendering it unusable

 8 years ago (23-04-2017)

Was missing a few minor parts, a bolt, and two machine screws, for the front fender... Went to their site, sent in a request via their e-mail server, which went nowhere.. Found their company phone number, and called.
Operator asked for e-mail reference number, and handled my request then and there..Problem solved ??
We shall see in a few days...

 9 years ago (17-08-2016)

I was ignored. I think it was because I only had a $900 bike. The guy they were ogling had a carbon fiber bike that cost much more. Maybe they dont want my money? I left and went to a smaller shop with more customer service.

 14 years ago (08-07-2011)

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