Payless Car Rental

Reviews, get directions and contact details for Payless Car Rental

Address: 3444 N Military Hwy, Norfolk, VA 23518, USA

Phone: (757) 855-0977

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State: Virginia

Zip Code: 23518

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Reviews

When I picked up the vehicle I verbally communicated with the agent that I wanted to decline all optional coverage including the fuel option.  Prior to signing the contract I questioned why the estimated total was higher than my original reservation.  The agent said it was all related to the way Payless handles their fuel option, it will be on the contract even if you decline and will be removed once he vehicle is returned.  Upon returning the vehicle the fuel charge was removed as promised but the total charges were still higher than my existing reservation.  I then discovered an optional Road Side Protection plan was in my opinion deceptively added to my contract.  Please beware with this particular location, even if you tell them to decline all optional coverage, their standard practice is to deceptively hide Road side coverage in your contract under the acronym RSP for $5.99 per day.  When I politely disputed the charge to the agent behind the counter she deffered me to the corporate Payless customer service 1-800 #.  The agent was more interested in getting back to her movie on her iphone than trying to help me resolve the issue.  I travel several times per month and deal with all the major rental companies throughout the year.  This was my first experience with this particular location and after reading all the other reviews I witnessed firsthand why they are recieving bad publicity.

 8 years ago (18-10-2017)

Counter clerk attempted to charge me for optional services before I took the car - I declined and wrote that on the agreement. Upon return of the car, I was billed anyway - when I pressed the issue, the counter clerk issued me a return receipt showing a credit to my credit card for the disputed amount. The company then billed my credit card anyway. I called the company and was provided no help. I complained online and was told I owed the money anyway. I disputed the charge with my credit card company, who then refused to pay the amount because I had proof that I had refused the optional service and was provided a credit receipt. Today I just received in the mail a letter from the collection department of this company. When I attempted to call the number, the phone line had been disconnected. I then googled this issue and found that (1) the Better Business Bureau has issued a warning to consumers against this company and (2) a class action lawsuit is forming against the company as well. I just finished law school so I am looking forward to this fight! I have done business with various car rental companies over the years and have never seen anything like this before. Payless is not just going to lose business from their unethical and illegal behavior - the whole car rental industry will suffer from this situation. I am unfortunately going to think twice about renting cars in the future...

 8 years ago (20-09-2017)

Great Experience!!  Lady at the counter was friendly and got me in and out in only a few minutes.  Guy who drives the shuttle arrived to pick me up, and later drop me off, within 5 minutes of being requested.  Vehicle was clean, and charges were accurate and as advertised.

 8 years ago (05-07-2017)

They had no cars available even though I had a reservation. I had to wait HALF AN HOUR for them to clean a car that the person in front of me just returned. Ridiculous. Just pay the extra money for a car rental place in the terminal this place isn't worth the little money you save

 8 years ago (26-10-2017)

They Quote you a very cheap price and nice car.... once you get there every car seems like a compact (dirty also).  Rented two times from there and both times I had to fight to not get  over charged and have addons put on my bill.. luckily I book through Expedia and prepaid on Expedia.. the staff was very unprofessional and where having personal conversations while servicing me. Location was messy

 8 years ago (11-08-2017)

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Payless Car Rental

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