Sears Auto Center

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Welcome to your local Sears Auto Center in Pittsburgh, PA. We have all the essentials whether it’s automotive repairs and maintenance, new tires, batteries or if you have a question about how to protect your vehicle. With over 600 locations, and most open 7 days a week, we specialize in keeping your car in good condition, before anything goes wrong. Walk-in, call or schedule an appointment online at searsauto.com.
At Sears Auto Center every visit starts with a complimentary multi-point inspection, performed by expert ASE-certified technicians. Our free check includes a visual inspection of your battery, battery cables, air filter, belts, hoses, fluids, tires, exterior lights and wiper blades. Brakes, steering and suspension system and drive axles checks performed upon request. We have the latest technology for routine maintenance services and to troubleshoot any issue that may arise along with a nationwide warranty service for your convenience.

Address: 1500 Robinson Centre Drive, Pittsburgh, PA 15205, USA

Phone: (412) 809-6295

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State: Pennsylvania

Zip Code: 15205

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Reviews

The service at the Sears Auto at 1500 Robinson Centre Drive, Pittsburgh, PA 15205, is the worst experience I have ever had with auto services. I would rate them 0 stars if I could.

I first noticed a small leak coming from my car on Sunday, 12.4. I called sears auto and was told to bring the car in and they'd look at it "right away." Then when I get there, 30 min later, they tell me they won't be able to look at my car that day and they'll get to it on Monday. Being that my car is leaking something, I can't drive it around looking for other dealerships, so I leave it at Sears overnight. 

I get a call on Monday, telling me it's leaking steering fluid from the reservoir and it's "nothing serious, we'll have to see if we have to order the parts in and call you to let you know the estimate and when we can fix it." I get a call back shortly after and I am told that they have ordered the parts and my car will be done by Wednesday. 

Wednesday comes and I get a call telling me that the part "didn't come in because the company they ordered it from, screwed up their inventory" and so it'll take them until at least Friday. So now I have been without a car for 3 days and learn that I will be without it for another two days.

My wife calls back the next day, Thursday 12.8, and is told by a woman this time, that the part wasn't available locally and they had to order it from Canada and that's why it hasn't come in yet. Quite a different story from the initial one where a 'company messed up their inventory'. 

So it starts with
1 Sunday - Bring it now, we'll take a look at it right away - to - Oh sorry we can't take you now, we'll do it tomorrow.

2. Monday - Yeah we ordered the part and we'll have it done on Wednesday.

3. Wednesday - Oh we're sorry the company messed up their inventory and we'll have it on Friday.

4. Thursday - Oh, we ordered the part from Canada that's why it's taking so long.

I have been without a car for a week, and lied to several times by this place. Needless to say neither I, nor any of my friends/family if I can help it, will ever take their car to a Sears Auto...anywhere. Also, while my car was at their garage, the tire psi went down due to the cold and they didn't even have the decency to fill em with air, so after waiting for my car for 5 days I got to drive around looking for a gas station to fill my tires with air.

 10 years ago (12-12-2016)

Toyota Dealership is replacing the A/C Blower  $100 less then sears auto center. 
$300 Sears Auto center and$200 Toyota Dealership.  
Shocked By the prices bought the Part from advanced auto part $120-$40coupen=$85 and replaced it by my self

 9 years ago (22-05-2017)

We stopped by here last November (2014) to have our SUV inspected on the fly. During the inspection they found that one rear break was starting to leak and possibly about to fail. They took me back into the shop and even showed me the problem, so there was no room for mistrust. That was nice. 
Although it was "Black Friday" the guys at Sears were able to get the parts they needed and have us back on the road (and fully inspected) by early the next afternoon.
I have lived all over the the South and East, and found the folks at Sears Automotive to be very polite, knowledgeable, and accommodating. Their prices were on-par for a nicer shop, and my wife was able to shop for bargains while they fixed my truck. I would and have returned to Sears Automotive.

 11 years ago (27-12-2015)

If I could give them zero stars I would.  This place is an absolute joke.  I purchased a groupon for a conventional oil change, and I regret doing it.  My appointment was scheduled for 5pm and I arrived by 4:45. When they finally got to me at 5:03, I should've known it was going to be a mess.  I was guaranteed my car would be done "in an hour at the most." Upon returning at 6pm, I was told that they hadn't even taken my car back for service yet, and when I asked for my car back they said they'd just taken it and it would be another 30 minutes. No apology was given. When I went and sat in the waiting room, I watched the person who'd be working on my car slam on the brakes and almost hit something while backing my car up.  Thirty minutes later, I was still waiting for my car when I was called to the front to pay for the "eco friendly oil disposal."  Finally after an additional 40 minutes, I was sitting on just under two hours for something that should've taken 30 minutes tops to complete. They never apologized for the delay, and were snarky when I went to the front desk to pay their "disposal" fee. I will never go here again, it was a total waste of my time and money.

 10 years ago (19-07-2016)

This is seriously the worst place ever! I got my my brand new car inspected and they failed it because the middle of the tread on the back right tire was a little bald. No problem. I got tires and an inspection at Goodyear. Thank goodness. I have literally tried to get my oil changed at least 4 times since I got new tires,  and each time they tell me they are too backed up. Some days I went in on my lunch break at Noon and they were already too backed up for the day. Here I come again Goodyear!!! Go to Goodyear dont waste your time with people that dont appreciate your business whatever it may be.

 11 years ago (02-07-2015)

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