Sprint Store

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Address: 196 Boston Turnpike, Shrewsbury, MA 01545, USA

Phone: (508) 798-3300

Website

State: Massachusetts

Zip Code: 01545

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Reviews

They really push hard on sales.  They offer you "free items" when you purchase a phone but the cost is really wrapped up in the plan that they offer and you're actually making monthly payments on them until you pay it off then your monthly bill is lowered.  I had a service member tell me that my headphones and jbl speaker were free.  I said really because I really have no use for the speaker.  His reply was "yeah, it's going to cost you the same whether you take it or not."  So I just took the speaker and didn't think anything of it.  When we were done he asked to see the paper that I signed because he forgot something at the bottom.  Didn't think anything of it until I realized that my bill had increased about a month later.  When I pulled out that paper I saw what he wrote at the bottom... "nothing was free."  So really, what was the purpose of writing that on a contract if you know you weren't scamming someone? 

I didn't give them a one star review because despite that they really are helpful there.  Especially when your phone's not working or you just need something small.  Just don't buy anything with a plan because they're going to try to wrap things into it and make you buy things that you aren't aware you're paying for

 8 years ago (04-06-2017)

Slightly better than best buy as they get you a lot of free stuff while keeping your bill down but get you on the taxes. Went in for 2 phones. Left with 2 phones, a smartwatch, and 3 free tablets (which I pretty much don't particularly want but had to take to keep my bill down). Wish they were better tablets but at least I'm not paying for them. 

 8 years ago (12-03-2017)

The worst customer service I have ever experienced. This place also ironically does not know how to pick up the phone. At every time I have called multiple times no one was available to answer. How do you expect to assist customers? I don't know how this store is open. 

 8 years ago (19-04-2017)

It would be great if they answered there damn phone

 8 years ago (09-04-2017)

Experience was awful they had 13 customers waiting to be helped and only 2 employees out of the 6 that i seen helping customers. Not to mention that they didn't even let anyone know they had a sign in sheet. This is the worst cell phone store i have ever had to deal with. SPRINT is the WORST CELL PHONE COMPANY YOU COULD EVER DEAL WITH YOU DO NOT WANT TO DEAL WITH THEM THEY SHOULD HONESTLY BE OUT OF EMPLOYMENT! SCAM ARTIST

 8 years ago (21-02-2017)

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