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Bernie & Phyl's Furniture

  1. Massachusetts
  2. Massachusetts Furniture Store
  3. Massachusetts Store

Reviews, get directions and contact details for Bernie & Phyl's Furniture

Address: 272 Turnpike Rd, Westborough, MA 01581, USA
Phone: (508) 366-9595
State: Massachusetts
Zip Code: 01581


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
The sales associate service was decent, pointed out the area where we the sofas were and explained the various signage and then left us alone to browse. On pickup the service was ok, they loaded it in my truck, but didn’t offer to help tie it down. Lame. The reason I rated them just 2 stars starts here: I got my new sofa and love seat home expecting to have to put the legs in them as it said “Some Assembly Required” well the love seat already had the legs installed, great thanks! The sofa didn’t. No biggie, I screwed them in and thought I was all set and ready to enjoy Christmas in our new house with our new living room set. Turns out, the love seat with the legs already screwed in was missing the throw pillows. We called the store right away and they said they’d check the warehouse and call us back. On Saturday we called again since they never called back Friday night. I was told the warehouse didn’t have them and that they’d get back to me. Tuesday, day after Christmas, I called the corporate office and she says they didn’t find them and they’d have to order from the manufacturer and it will be 2-4 weeks... She said they never called me back on Saturday because they were closed at the corporate office. No one in Westboro mentioned that, they led me to believe I’d be getting a call back that day. At the end of the day the furniture seems decent and it’s not the end of the world that the order was incomplete or that it’s going to take weeks to arrive. The issue is they came off as if my problem wasn’t a huge deal to them and they’d get to it when they get to it. I don’t expect to you work Christmas Day or even Christmas Eve for this, but be up front and mention that the office is closed and I should expect a call Tuesday.
8 years ago (28-12-2017)
The staff was very friendly and honest. They didn't put off the predatory feel that you get at most furniture stores - they just greeted us, gave us some general info, made sure we didn't need anything, and let us browse in peace. They had a great selection of furniture for all different styles (more rustic than other styles but there was a variety of other types) and a nice layout. Prices are fair, and when we made our purchase they had it delivered for free to the store next-day BOTH times, and did an exchange without any hassle (we chose the wrong size stool). Great place to buy furniture and get decor ideas, but the prices aren't great on accessory items. They also have a great clearance building in the back where we scored a great entry table.
8 years ago (02-09-2017)
Easy to to get to location. Very large and diverse selection of items. Low pressure sales team, despite being paid on commission. Highly recommend.
8 years ago (08-12-2017)
we went to buy a hutch and the prices were fair and the quality were so good we bought the matching table. Sales people were great, they were not pushy. This is sturdy solid wood furniture.
8 years ago (07-11-2017)
Wonderful store. Great people. Great furniture selection. Lots of Made In The USA options.
8 years ago (03-01-2018)
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