Carpetland USA

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Address: 4118 Electric Rd, Roanoke, VA 24018, USA

Phone: (540) 989-6800

Website

State: Virginia

City: Roanoke

Zip Code: 24018

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Not at all happy with carpet installation.  Daughter's room had noticeable hump under carpet.  Seams at doors are very visible.  Waterfall installation on steps has bulges and I have also noticed small gap between the wall and  carpet.  I can actually feel the tack strip.  Manager came to my home and agreed to have installers come make repairs.  It was same guys!  Really?  I was told they would be different installers. Not only was that awkward for me I did not feel like they were actually being critical of their own work. They "fixed" the hump in my daughter's room sort of.  It's still there but not as big.  Explained away the bulging on the stairs as normal for waterfall installation & could not do anything about the very visible seams.  The manager had told me there were ways to make the seams less visible.  One way is shaving whatever that means.  The installers just told me to vacuum it differently.  Sad thing is there has been NO follow-up to confirm my problems had been resolved.  Not using them ever again and we do have other carpet that needs to be replaced.  They are getting 2 stars instead of 1 because I do like the carpet

 8 years ago (07-02-2017)

Great service

 7 years ago (06-04-2018)

Great selection of flooring and good prices

 8 years ago (08-04-2017)

Flooring install was a nightmare. For one, they got there at 1PM for an appointment at 10AM. 

After install, flooring has air bubbles under it and corners cut in installing. When placing wax ring and toilet back did so improperly and toilet now leaks. Had to call a plumber and pay to have my bathroom fixed and a another flooring person to fix the original install.

But that's OK right... because I have the extra flooring from the roles I bought to give to these new workers who I have to pay. Nope... the Carpetland installers drove off without getting my to sign any sort of approval that I was happy with the work or waiting to see if the toilets would leak when water cut back on etc. and took all the materials including what I purchased with them.

Do yourself a favor and stay far far away. Lowe's or home depot can point you in the direction of a local flooring professionals that will do a better job at a reasonable price. Lesson learned. 

edit 1/26/15 |  Had to hire a contractor to finish the job and had credit car charge back install fee only. Carpet Land waited a month and then called the credit card company to try and push through the install fee without me noticing. Never contacted to resolve issue despite emails with picture and explanations I was told from THEIR installers. Still 1 star for such a horrible and now apparently ongoing experience which will hopefully just be over with soon....

 9 years ago (02-04-2016)

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