T-Mobile

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Address: 4056 Cerrillos Rd Suite E-2, Santa Fe, NM 87505, USA

Phone: (505) 471-0385

Website

State: New Mexico

Zip Code: 87505

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Reviews

Jason  a employee at the santafe nm store was very helpfull.and professional 
Will definitely return to this location when it's time to upgrade my other phone lines.

 8 years ago (23-11-2017)

Just switched 3 phones from AT&T to T-Mobile. Customer service was great. Juan A. was excellent to work with.  Decided to switch when my son (already on T-Mobile) was traveling overseas. Called T-Mobile to find out best coverage / costs while oversees. They said "no cost for data and texting, $0.20 per minute talk'. I believe AT&T preys on customers when they are out of the country. T-Mobile is a great value.

 8 years ago (22-04-2017)

Started using T-Mobile $40 per month prepaid service when I moved into an area where AT&T didn't work. Had used it for just about a year when I got a notice on my T-Mobile online account profile that said "ZERO DOWN FOR ALL" which detailed that I would be able to purchase any device I wanted for $0 Down and a small monthly payment. 

I went to the Santa Fe location to get a new device where I was informed that I would have to do a credit report & put down a deposit completely disregarding the ZERO DOWN FOR ALL promotion. I said "I don't need a credit application because I have ZERO DOWN FOR ALL" and they proceeded to switch my account from prepaid $40 per month to $70 postpaid(without telling me about the increased cost) assigning my a credit class that was inferior to what would be expected from ZERO DOWN FOR ALL. 

Now I still have no new device on ZERO DOWN FOR ALL and my bill has increased from $40 per month to $70 per month with no added benefit.

The store personnel blamed it on the activation team that evening but when I called the next day a very rude and surly salesman(Jason) proceeded to lie into my ear for 10 minutes solid saying he had witnessed the whole transaction the night before stating that my refusal to do a credit check was why my account was ruined and my ZERO DOWN FOR ALL was no longer in existence.

Their recklessness and lack of ability to communicate clearly has ruined my T-mobile experience, cost me money and cheated me of any benefit I sought to derive from a T-Mobile loyalty promotion rewarding  a year of loyal service.

Avoid this place at all costs and just go online or drive to Albuquerque if you need to visit a T-Mobile retail location.

Summary: 
1. They ZERO interest in helping you get what you want

2. They will make drastic(EXPENSIVE) changes to your service  without explaining ANYTHING.

3. When they fail at doing their job they blame the customer.

 8 years ago (26-02-2017)

Went to store today got there at 1230 an noe one was there. I wanted to purchase screen protector for S8. Good thing Cricket store next door was open. They recieved my business.

 8 years ago (16-07-2017)

Miss Kristi Gurule is an awesome lady, here at t mobile in Santa Fe, N.M. she spends time with you to help you with all your questions. To make sure you fully understand.  She has great patients with people & treats people with dignity,  She is an outgoing person with a great personality. She's a gold mind for this company

 8 years ago (15-03-2017)

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